Deco X60 - some devices keep losing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco X60 - some devices keep losing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X60 - some devices keep losing internet connection
Deco X60 - some devices keep losing internet connection
2023-01-10 16:32:12 - last edited 2023-01-10 16:33:36
Tags: #Connection
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.0.13

Since I installed Deco in the house some devices keep losing internet connection while others never experience any problems. The ones that lose internet are still connected to the wifi. 
 

The problem appears randomly but always on the same devices. Often everything works perfect, but several times per day the devices experience the same problem: either no internet, or extremely slow internet (a couple

of kbit/s). 
 

At the same time other devices (even located in the same room) are working flawlessly. The problem is not related to the current use of bandwidth. 


Faulty devices

--

iPhone X13 Pro

iPad

Samsung tv (older)

 

Devices with no problems

--

Samsung tv (newer)

Apple tv (gen 2)

MacBook Pro

Mini mac 

iPhone 8 

iPhone X11

 

All devices are fully upgraded. 

 

I have three deco units. The first is connected to the modem, the second is connected to the first unit with an ethernet cable, the third is connected wirelessly. 
 

We have a stable internet connection, fiber, with about 150 mbit/s both up and down. 
 

 

  1      
  1      
#1
Options
1 Reply
Re:Deco X60 - some devices keep losing internet connection
2023-01-11 06:45:48

  @MartinSE 

Hi, welcome to the community.

It is suggested to refer to the suggestions on this link: 

Fix unstable connection when connected to the Deco network (case 3)

If possible, please also try to turn off the private address on Apple devices.

Best regards.

  0  
  0  
#2
Options

Information

Helpful: 1

Views: 734

Replies: 1

Tags

Connection
Related Articles