Internet not working on JIO sim in MR600

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Internet not working on JIO sim in MR600

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
42 Reply
Re:Internet not working on JIO sim in MR600
2023-03-17 02:31:28

  @senpoos1 

 

Hi, thanks a lot for the valuable information, may I know the new SIM plan or package name of the 5G enabled SIM card? is it limited to use on Jio own router or smartphones only?

 

We have already contacted the India local support team for testing 5G enabled Jio SIM card, if they have the same issue, they will contact Jio to confirm if there is such restrictions as well. I will let you know once there is any update from the local team.

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#12
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Re:Internet not working on JIO sim in MR600
2023-03-17 04:33:35

  @Sunshine Hi from India - Thanks for forwarding the issue to India Team. It is the same old SIM, JIo has upgraded the old SIM to thier 5G network. Please note they have not enabled 5G for all SIM cards. After they enabled 5G in my old SIM, the old SIM does not work in MR-600. The 5g enabled SIM works in all 4G phones and some other 4G routers like JIO's own small handy Jiofi router. Problem is Jiofi has no carrier aggregation like MR600. 

Problem happened after the 5G was enabled on my old SIM, so may be some operator settings or firmware update to be done for MR-600 ?

I have another JIO old SIM , which is not yet 5G enabled, that works in MR-600

Also no problems with Airtel old SIM, which was upgraded to 5G and this SIM works in MR-600

 

 

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#13
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Re:Internet not working on JIO sim in MR600
2023-03-22 03:23:50

I'm also having the same issue,

sim card works fine on phone, but doesn't work with the router.

And yes the sim is 5g enabled (I now regret putting it in 5g phone)

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#14
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Re:Internet not working on JIO sim in MR600
2023-03-23 13:09:29

  @Sunshine 

I had called JIO customer service even before creating this thread and they told me to contact TP Link

Please escalate this to your tech team. This is a very serious issue. I am UNABLE to use the router at all. Do you understand the gravity of the situation? I bought this router with a lot of hopes but you have disappointed me big time

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#15
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Re:Internet not working on JIO sim in MR600
2023-03-24 06:48:11

  @oamit 

 

Hi, really sorry for the trouble caused, we are still waiting for the update from local team in India. To save time, I just emailed you and would like to have a chance of debugging the issue, please have a check, thanks a lot!

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#16
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Re:Internet not working on JIO sim in MR600
2023-03-24 08:38:31

  @Sunshine DEBUG SYSTEM LOG

File:
log (2).zipDownload
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#18
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Re:Internet not working on JIO sim in MR600
2023-03-24 10:30:44 - last edited 2023-03-24 10:42:16

Facing the same issue with TP link archer mr 200 v5 using a 5G enabled sim

Firmware Version:‪1.2.0 0.9.1 v0001.0 Build 210120 Rel.67320n

Hardware Version:‪Archer MR200 v5 00000001

ISP Version: 21082501

 

Getting only ipv6 and dns

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#19
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Re:Internet not working on JIO sim in MR600
2023-03-24 13:58:56 - last edited 2023-03-24 14:00:57

  @Sunshine Here, more system debug log. Ignore the time stamp, since it can not fetch time and date from internet (in the previous log i updated time from computer).

File:
log.zipDownload
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#20
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Re:Internet not working on JIO sim in MR600
2023-03-26 15:17:20

  @Sunshine "4G: USER: Registration denied by the visible network"  this is the cause

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#22
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Re:Internet not working on JIO sim in MR600-Solution
2023-03-27 10:12:57 - last edited 2023-03-27 10:15:21

  @amitkray31 

 

Thanks a lot for sharing the logs, for 5G Jio SIM issue, please refer to: https://community.tp-link.com/en/home/forum/topic/604130

Recommended Solution
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#23
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