India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G

India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G

India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-27 10:02:11 - last edited a week ago
Model: Archer MR600  
Hardware Version: V3
Firmware Version:

This Article Applies to:

All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.

 

Issue Description/Background:

Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.

 

Available Solution
 

Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware. 

 

For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811 (Updated on August 15th 2023)

For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801 (Updated on August 3rd 2023)

For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801 (Updated on August 3rd 2023)

For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815 (Updated on August 18th 2023)

For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816 (Updated on August 18th 2023)

For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815 (Updated on August 18th 2023)

For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928 (Updated on Oct. 9th 2023)

For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127 (Updated on Nov. 27th 2023)

 

Notes:

1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.

 

If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.

You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot! 

 

2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.

3) We will update this thread once there is any other beta firmware for other models or versions.

4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding

 

If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:

1. A screenshot of the Advanced > Status page.

2. A screenshot of the Advanced > Network > Internet page.

3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.

4. Model number, hardware and firmware version of the TP-Link router. 

 

Do let the community know if there is anything else that we can help with. We are always happy to help.

  34      
  34      
#1
Options
2 Accepted Solutions
Re:India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G-Solution
2023-05-08 09:59:24 - last edited 2023-05-08 09:59:31

  @Vikram_Singh 

Vikram_Singh wrote

They have fixed the issue and currently in beta testing, please email them for beta version

 

Hi All,

 

We have updated the solution, beta firmware for MR600 V2 and V3 are available now, please check the solution updated in my original post and let us know if it solves the problem.

Recommended Solution
  20  
  20  
#39
Options
Re:India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G-Solution
a week ago - last edited a week ago

  @arunvijay @TheOneUser @PREMANANDA @senpoos1 @VipinPlus 

 

Hi All,

 

Glad to inform you that the beta firmware for MR600 V1 for Jio 5G SIM issue is avaialble now, please find it on the original post of this thread and let us know if it solves the problem.

 

Also remember to monitor if the Jio 5G SIM is plug and play, or you need to create the XLAT profile manually, If you need to create XLAT profile manually, please let us know the MCC and MNC of your SIM card.

Recommended Solution
  3  
  3  
#350
Options
340 Reply
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-27 11:43:25 - last edited 2023-03-27 11:44:26

  @Sunshine 

MODEL: MR600-V1

Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210608 RC.66100n

Hardware Version: Archer MR600 v1 00000001

ISP version: 21082501

 Troubleshooting Suggestions NOT WORKED. PROBLEM IS STILL THERE "4G: USER: Registration denied by the visible network!"

 

SYSTEM LOG AND SYSTEM SETTING'S SCREENSHOTS HAVE BEEN ATTACHED.

 

File:
MR600-V1.zipDownload
  11  
  11  
#2
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-27 15:12:40 - last edited 2023-03-27 15:23:02

  @Sunshine 

Some changes were suggested by the Tplink Indian team, this makes the SIM gets registered and even MR600 V1 ( with latest beta firware ) shows its connected to internet, but no internet access from the LAN port or wireless

 

 

  8  
  8  
#3
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-27 15:44:38

  @senpoos1Can you send me the beta firmware, I also have MR600-V1.

  1  
  1  
#4
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 06:02:59

  @senpoos1 

 

Hi, based on the screenshots, it is indeed connected to the internet when using IPv6 only, may I know what kind of client devices you are using? like iPhone or Android phones? Windows computer or MAC OS? Since the router is only using IPv6 to connect to internet, the client device must support IPv6 as well to access the internet.

 

In addition, could you please email support.forum@tp-link.com and provide the screenshots and logs again when using IPv4&IPv6, IPv4 only and also IPv6 only for comparison?

 

 

  0  
  0  
#5
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 06:06:30

  @amitkray31 MR-600 V1 - New beta firmware is not working properly for Carrier Aggregation. Old Beta firmware was better in this regard . Still both firmware are not working Jio Sim upgraded to 5G

Search  is the link for the latest Beta firmware Archer MR600 V1 - Home Network Community (tp-link.com)

  1  
  1  
#6
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 06:08:53

  @amitkray31 

 

Hi, I guess the beta firmware mentioned by senpoos1 is from this post: 
https://community.tp-link.com/en/home/forum/topic/579834

 

Besides, that beta firmware didn't solve Jio SIM issue yet, so you don't have to install it now. 

 

Based on the screenshots of your router, you are now using IPv4&IPv6 as PDP Type when creating profile manually, could you please try IPv4 only and IPv6 only one by one to see if it makes any difference? Please share with us corresponding screenshots of Advanced->Status page and system log.

  0  
  0  
#7
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 07:14:03

  @Sunshine Hi, Yes the MR-600 V1 says connected but even the Speed test built inside MR-600 says speed Zero and not connected to the internet. Only IPV6 matters and Authentication can be anything ( IPV4 does not connect at all ) . I have requested Jio to downgrade my SIM from 5G to 4G or else have to wait for thier AirFiber ( 5G CPE ) launch. LAN connected windows Devices and Wireless Connected laptops / Android Mobile does not get internet access from MR-600. IPV6 is selected in my laptop ( screenshot below ) . Will try to get the logs in IPV6 later ( IPV4 does not connect all - anyway will try to get both logs )

  1  
  1  
#8
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 08:55:48
No, IPv4 only & IPv6 only does not make any difference
  0  
  0  
#9
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 15:20:06

  @Sunshine I bought Mr400 router today only and now got to know that Jio Sim are not supporting. What should I do now return it ?

  7  
  7  
#10
Options
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 15:49:13 - last edited 2023-03-28 15:51:10

  @AD91 If it is possible, then I recommend you to return it & wait for jio air fiber(it's a 5G router). Because i am not satisfied with the technical support. I do not know what the hell tp-link india doing...

  13  
  13  
#11
Options

Information

Helpful: 34

Views: 35900

Replies: 339

Related Articles