India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G

India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G

361 Reply
Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 16:10:19

  @amitkray31 I replaced my ADSL router due this.

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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-28 16:52:44

 By the way, I was thinking selling my MR600 junk at half the pricewink

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#13
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-29 06:43:01

  @amitkray31 

 

Hi, really sorry for the trouble caused. We've emailed you to follow up your case, hoping to have a change of debugging the issue on your router, please have a check and reply the email, thanks a lot!

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#14
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-29 07:02:11

  @AD91 

 

Hi, may I have the hardware and firmware version of your new Archer MR400? 

 

If you've tried all the suggestions but not working, please email support.forum@tp-link.com and provide the necessary information mentioned on the post, thanks a lot!

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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-29 07:57:29

  @Sunshine Jio Sim which is not 5G enabled is working fine. Jio 5G enabled sim is not working and your team needs to update the firmware or letting us know the updated setting of Jio 5G enabled sim.

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#16
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-31 08:19:57

  @AD91 

 

Hi, we are working with the India local team about this issue now, and also debugging on some customer product, once there is any update, I will update this post and provide solution.

 

At the same time, could you please provide us your MR400 hardware and current firmware version for records? If beta firmware is needed to solve the issue, we will provide corresponding firmware for specific version.

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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-03-31 16:10:11 - last edited 2023-03-31 16:12:47

  @Sunshine 

 

I am sharing the details for MR600 V2.

 

Firmware Version:‪1.7.0 0.9.1 v0001.0 Build 220826 Rel.58057n

Hardware Version:‪Archer MR600 v2 00000001 IMEI:xxxxxxxxxxxxxx

 

Logs and screenshot attached

 

There is a issue with MR600 router where my Jio sim is not able to connect to internet on this router only.

My findings:- Jio sim recently upgraded to 5G network, but the same sim is working in other non jio router like usb dongle.

It seems like problem is only with MR600.

 

What causing:- when Jio sim inserted ipv4 showing blank and only ipv6 working but can't provide internet.

 

Troubleshooting Done so far:- multiple router restart, reset router, upgraded to latest firmware.

 

Also please note this issue was happening before as well before 5G network launched like in 2020-2021-2022 but somehow it was resolved automatically but this time its not getting resolved.

 

 

This is serious issue and has to be resolved on priority.

 

File:
MR_600_V2 logs.zipDownload
Vikram
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#18
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-04-03 03:47:47

  @Vikram_Singh 

 

Hi, thanks a lot for the detailed and valuable feedback, I noticed that you've also emailed us to report the same issue, and we've already replied, please have a check and reply the email for follow up.

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#19
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-04-03 05:31:05

  @Sunshine Please let me know if there is any new Beta Software or Operator settings are released. I am ready to test. Have emailed to Indian Tplink support team and to support.forum@tp-link.com
 

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#20
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Re:Indian Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
2023-04-03 05:57:17

  @senpoos1 

 

We saw your email and just replied, and we will share the solution to you all once there is any update.

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