AX6000 Temporarily drops internet connectivity
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I have been experiencing sporadic connectivity drops from multiple devices since adding this router to my home network. The sporadic loss of connectivity lasts just a few seconds and get re-established with no action on my part. The devices experience the drops equally if they are connected via wifi or via ethernet. The drops occur 3-5 times daily. This is really affecting my ability to work. Has anyone else experienced this issue and/or found a solution?
My network setup:
- Internet provider: Xfinity by Comcast
- Modem: Motorola MB8611
- Router: Archer AX6000 v2 wired directly to Modem
I have been logging the connectivity drops through repetitive pings to a public IP address and have correlated them to event logs on the router. It appears that the drops are associated with a partial reset of services on the router. A sample of my logs are pasted below.
Logs:
2023-05-09 18:04:05 UPnP INFO [24444] Service stop
2023-05-09 18:04:04 Remote Management INFO [24162] Service stop
2023-05-09 18:03:51 NAT INFO [23047] Initialization succeeded
2023-05-09 18:03:51 NAT INFO [23047] Initialization succeeded
2023-05-09 18:03:46 NAT INFO [22333] Initialization succeeded
2023-05-09 18:03:46 NAT INFO [22333] Initialization succeeded
2023-05-09 17:10:04 UPnP INFO [6848] Service stop
2023-05-09 17:10:03 Remote Management INFO [6533] Service stop
2023-05-09 17:09:51 NAT INFO [5463] Initialization succeeded
2023-05-09 17:09:50 NAT INFO [5463] Initialization succeeded
2023-05-09 17:09:45 NAT INFO [4728] Initialization succeeded
2023-05-09 17:09:45 NAT INFO [4728] Initialization succeeded
Hi @Cawsie, thank you for your response.
Yes, I have the WAN port set to the default to auto-negotiate.
This definitely helps a lot when analyzing the dropout issues.
I'm going to mark your reply as the “Recommended Solution” to close this topic so others can also benefit from the solution.