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Problems with administrator rights on the Deco System

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Problems with administrator rights on the Deco System

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Problems with administrator rights on the Deco System
Problems with administrator rights on the Deco System
2023-06-09 12:40:21
Tags: #Firmware Update #administrator
Model: Deco XE75  
Hardware Version: V20
Firmware Version: 1.1.7 Build 20220921 Rel. 57422

Hi,

 

I have a problem with the Deco phone App. 

 

I bought a mesh for the company AXE4500 Tri-Band Mesh, with Deco XE75.

 

I installed the whole network, setup the app on the phone, setup the SSID and everything. Now If I want to add administrators or update the firmware It doesn't let me.

 

Can someone help with this issue? 

 

Thanks in advance.

 

Cheers,

Viktor

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4 Reply
Re:Problems with administrator rights on the Deco System
2023-06-12 10:54:27 - last edited 2023-06-12 10:55:24

  @ViktorT 

Hi, could you please leave me a private message with the MAC address on the main Deco?

Would there be any error message when failing to add the manager account and update the firmware? Can I have a screenshot of the error message?

Wait for your reply.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Problems with administrator rights on the Deco System
2023-06-12 11:58:37

  @David-TP 

Hey David, sorry for the screenshots being big like this. One is adding the admin the other one is update

 

Cheers,

Viktor

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#3
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Re:Problems with administrator rights on the Deco System
2023-06-13 01:44:58

  @ViktorT 

Hi, Thank you very much for the message. When I checked your MAC address, I noticed the MAC has never been linked to the cloud server so It is unable to check any online firmware details. It is suggested to log into the web UI and manually update to the latest 1.2.5 firmware. With this firmware, it should be automatically bound to your current email ID.

Deco XE75(EU)_V1_1.2.5 Build 20230530

How to Update Deco

Or it is also suggested to reset the Deco XE75 and set it up again. This time it should start linking to the cloud server as well.

 

Wait for your reply.

Best regards.

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Problems with administrator rights on the Deco System
2023-06-13 12:23:52

  @David-TP 

 

Hey David! Thanks for the help. 

 

I'll try installing this fix tomorrow or Monday and get back to you if this fixed it.

 

Cheers,

Viktor

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#5
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Views: 534

Replies: 4

Tags

Firmware Update
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