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Deco M4 stuck on old version

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Deco M4 stuck on old version

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Deco M4 stuck on old version
Deco M4 stuck on old version
2023-07-17 02:52:21 - last edited 2023-07-17 03:45:05
Tags: #Firmware Update #Amazon Alexa
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.1.8 20191102

Hi,

 

A local ISP in the Philippines provided me with two Deco M4s. The box says its compatible with Alexa, i tried to set it up, but the app says "no networking product available", so i went to check for a new firmware. Even though the deco is currently on a 2019 firmware, the app won't let me update it as claims the deco’s firmware is current. I attempted to upgrade the firmware using the firmware recovery method that the Tp-Link community had advised me to use. I took all the necessary steps, but I still can't get my Deco into recovery mode. As soon as I pressed the reset button and plugged in the wire, the led became black after a few seconds.. Is there a method for me to activate recovery mode if the system is not bricked?

 

Thanks!

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#1
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6 Reply
Re:Deco M4 stuck on old version
2023-07-17 04:26:11 - last edited 2023-07-17 09:57:41

I was able to update the firmware of my deco however, I still couldn’t setup the Alexa integration.

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#2
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Re:Deco M4 stuck on old version
2023-07-18 03:10:37 - last edited 2023-07-18 03:10:58

  @MDLosenara 

Hi, Thanks for the feedback.

Is your internet service provider PLDT(PH)?

May I know how you manage to update to 1.5.6 from 1.1.8 firmware?

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#3
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Re:Deco M4 stuck on old version
2023-07-18 03:39:59

  @David-TP Yes and I updated it by following the steps in this link https://service-provider.tp-link.com/faq/502/.

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#4
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Re:Deco M4 stuck on old version
2023-07-31 12:24:28

  @MDLosenara 

Hi, Sorry for the delay.

Please confirm that Deco m4 is in wireless router mode under Deco APP>More>Advanced>operation.

After that, please switch to a different Deco as the main Deco to see whether it helped:

How to Set up the Satellite Deco or a new Deco to be the Main Deco

 

If still no difference, I think it might be related to the original firmware 1.1.8 build 20191102 since this version is an ISP-customized firmware that might not have some features supported on the general firmware.

Could you please refer to this link to help me submit the APP log so that I could double-check with the engineers?

How to submit Deco APP log

 

Wait for your reply.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#5
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Re:Deco M4 stuck on old version
2023-08-02 02:28:32

  @David-TP Despite the fact that I tried your suggestions weeks ago, nothing changed. An app log was emailed to you. Waiting for a reply.

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#6
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Re:Deco M4 stuck on old version
2023-08-02 05:37:30

  @MDLosenara 

Hi, Thank you very much for the App logs. The case has been forwarded to the engineers for further assistance. please check the email for more suggestions later.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#7
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Views: 673

Replies: 6

Tags

Firmware Update Amazon Alexa
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