Archer AX1500 (hw. AX12 v1.0) periodically drops WiFi connections in AP mode
I have purchased this router a few days ago. Updated the firmware to the latest version. Did a HW reset, reconfigured. I set it up to run in AP mode, as I already have an Internet router which does FW, NAT, Port Forwarding, etc... The GbEth port of hte internet router (LINKSYS WRT1200AC) is plugged into the WAN GbEthernet port of AX1500 operating in AP mode (I have already tried plugging it to the LAN port of AX1500, but the problem still remained.) The problem is that AX1500 randomly drops WiFi connections and clients (eg. SAMSUNG phones and tablets running latest version of Android, and other notebooks) are having difficulties reassociating. For example, Android devices report error when I try to force reconnection.
Any idea what might be wrong?
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Kevin_Z wrote
3. Try terziyski's suggestion to modify the SSID of the AX12 to be different if there are multiple APs in the network.
"Now I switched back to the original setup, but paralelly I am operating the AX12 with different SSID than the others on different WIFI RF bands. I am testing it with one tablet and smartphone. This way the problem disappeared: these two endpoint can use the AP without problems, there is no dropping off."
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Using a different SSID works, but it is not the needed use case since we are looking for WiFi roaming, not switching between APs. The roaming function would work if and only if the other APs do not have good signal, but then again the device (phone, tablet, pc) will try to stick to the main SSID for as long as possible, even if the data transfer is way low.
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Do you mean that if you use the same SSID on AX12 (as on your main router), the client device roaming is smoother than as if you use a different SSID on AX12 ?
I am asking this because seemless roaming is a property of the mesh networks. I suppose you have mixed APs in your LAN (not a mesh) and they just share same SSID name.
Actually the roaming smoothness will depend on the client device itself.
If you answer Kevin's post other questions as @Tschabha already did, it would be easier for tracking down the issiue.
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Hi,
No, perhaps I wasn't clear.
WiFi roaming works when you use the same SSID.
If you don't use the same SSID, you are connecting to separate SSIDs (even if the SSIDs connect to the same router and DHCP server) and it is more difficult for devices to make the switch from SSID1 to SSID2 since the devices will try to stick to the current connection, for exxample:
Device1 is connected to SSID1 (AP1), then you move far away from the AP1 and the signal instead of being lets say 4 signal bars it is just 1. The device will stick to SSID1 even if SSID (AP2) is near just to avoid making the switch.
If you have the same SSID all over, as soon as you have 2 bars in your device connected to AP1 and AP2 has a better signal strenght, then the device connects to AP2 and for you it transparent.
The problem with AX12 is that you are not able to do that; as soon as you connect to the AP on theAX12, there are all those DHCP errors people are talking about.
So, the AX12 is not working as a roaming AP, therefor it is not functional for my use case (roaming).
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It is getting a nightmare. The device did not find any new firmware on the internet automatically (although it has a working Internet connection). BTW there IS a new version on the Hungarian site for v1.0 ( Archer AX1500(EU)_V1_1.3.9 Build 20230728 ) which I downloaded, tried to update, but it gives "Upload error". What is going on here?
Never again TP-LINK... :-(
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Please allow me to escalate your case to the support engineers right now. They would be more than happy to help locate and fix the issue you're experiencing.
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Sorry for forgetting to answer the inquiry about why you failed to upgrade the router firmware to the Archer AX1500(EU)_V1_1.3.9 Build 20230728. As per the hardware version displayed on the router web GUI, its correct model is Archer AX12, it's not AX1500. They are different models and hardware.
Generally, AX1500 stands for the Wi-Fi standard, which means its 5 GHz maximum link speed can be 1201 Mbps (802.11ax) and 2.4 GHz can be 300 Mbps (802.11n), you can check that by referring to the Specifications on the product page:
https://www.tp-link.com/home-networking/wifi-router/archer-ax1500/#specifications
As you can see from the below link, all Archer AX12, AX10, and AX1500 are AX1500 standards, but they have different models:
https://www.tp-link.com/en/home-networking/wifi-router/?filterby=5752
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Can I know how many APs in the same network?
What is the specific firmware version of your AX12?
To address the issue and try to fix it, I will also escalate your case to our support engineers via email. Please check your mailbox to follow it up, and let us know if the issue is resolved.
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I think that firmware is for another device. The hardware device should be TP-Link AX12. I think this is the link for the Hungary website.
https://www.tp-link.com/hu/support/download/archer-ax12/#Firmware
In my case, even though I have the latest firmware, I still experience the same problems.
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