@Chandrarathna88 and @David-TP
Chandrarathna88 wrote
David-TP wrote
This Article Applies to:
Deco X50/Deco X55_V1
Issue Description:
In a large or high-density wireless network, usually, more than 3 Deco units are installed around the house to provide high network throughput and full WiFi coverage. With the network system running over time, some issues may arise if the unnecessary background processes run out of most of the RAM usage, such as:
- Deco APP is slow to load or sync with the latest network status.
- Clients are missing or display the wrong online/offline status and connection type.
- Advanced features are missing under Deco APP>More or get "unable to save, please try again later" during configuration.
Available Solution:
Please make sure both your Deco APP and Deco X50/X55_V1 are up-to-date. The latest version should fix the issues here already.(updated 6.25)
@David-TP
First of all : happy new year!
David, the description " Clients are missing or display the wrong online/offline status and connection type." is still going on.
I am on app version 3.8.129 in iOS and use 3 DECO X50 EU v1.0 with latest firmware. I even have the privacy unfriendly " Client Identification " option turned on.
I am not the only one.
This issue is pretty serious, cause I can't see all of my clients, cause the status online/offline is not right. Many devices, also the ones with no constantly changing MAC address, are not being remembered correctly. So, every now and then, my TP-Link camera (wich I renamed) comes online with the default facory name, wich is not recognisable for me. A have to figure out manually by IP-adress which device is which device.
I find this unbelievable and absolutely not OK for a router app and hardware.
When are these issues fixed? And I mean, that they work als they did for years , before it suddenly did not work anymore a year ago?
Regards
Jan