Ethernet not connected on app even though it is

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Ethernet not connected on app even though it is

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sushantp

2023-08-23 21:29:19

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Ethernet not connected on app even though it is

2023-08-23 21:29:19

Model: Deco P9

Hardware Version: V9

Firmware Version: No clue

It says my ethernet is not connected. I tested the cable and wifi and both worked but when I connect it says on the app not connected. I tried turning the wifi off prior setup and having the lan plug unplugged before it got to that part and still nothing.

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David-TP

2023-08-24 03:33:32

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Registered: 2020-04-14

Re:Ethernet not connected on app even though it is

2023-08-24 03:33:32

@sushantp

Hi, Do you mean the satellite P9 is connected to the main P9 via Ethernet cable but Deco APP still reported as connected by Wi-Fi?

If yes, It is suggested to refer to the troubleshooting method here:

Ethernet Backhaul not working

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Ethernet not connected on app even though it is

Ethernet not connected on app even though it is

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