Archer AX73 Bootloop issue since firmware update - possibly my range extender ?
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Morning everyone, I am wondering if anyone can throw any light on an issue that I have recently started having.
On Sunday night I updated the firmware on my Archer AX73 via the Tether app, this update was to Firmware version 1.0.11 Build 20230829 rel. 37304, on Monday evening when I got in from work my wife advised that working from home had been a struggle as she had experienced a number of issues with the internet, her main gripe was that it was very slow, the kids also said it had been slow, so I logged into the router and rebooted it. This is when the problems seemed to start.....
Upon rebooting the router it seemed to get stuck in a boot loop, continually cycling the lights on the front, after a while I pressed and held the reset button on it and went though the quick config to get it connected to my ISP (Kcom) this was about 7:30pm on Monday, the router then remained stable until about 7am Tuesday morning, at which point it started to boot loop again.
I disconnected the router, threw the Kcom provided Zyxel router in to action and left for work, bringing the AX73 into the office with me, when i got to work I manually re-flashed the router with the latest firmware, input the details for my connection at home, set up the DHCP range and the wifi settings, I left the router sat on my desk and it stayed on all day, I even gave it a couple of reboots to see that it started up ok, which it did.
I took the router home, plugged it in and everything was working great, that was until I set up my TP-Link RE605X range extender, initially I plugged in the range extender near to my router and re-paired it using WPS, I then moved the range extender upstairs and within 2 minutes my AX73 rebooted, I powered off the range extender and the router remained stable, I moved the range extender back downstairs and powered it on again, the AX73 remained stable all night (through Tuesday into Wednesday) before leaving for work this morning I relocated the range extender back upstairs and left for work, 2 minutes after leaving the house my wife rang to say the internet was off and the AX73 was boot looping so i got her to put the Zyxel router back on and power off the TP-Link kit.
I know there's a lot of detail above but I really want to get this sorted, as an IT Manager the more info I have the easier it is to get issues resolved, has anyone come across this sort of thing before ?? I am leaning towards the problem being caused by the RE605X Range Extender, on two occasions, when it has been moved further away from the router the router has started to boot loop. Over night, when the router has remained stable (Monday night and Tuesday night) no one will have actively been using the range extender, though there will have been devices connected to it, such as the kids echo dots, not sure if that is useful information or not. I have noticed that the 2.4Ghz Wifi light appears to be switched off on the range extender despite both 2.4 and the 5GHz connections being turned on.
My plan for tonight is to reconnect the AX73 but not the range extender, and advise or insight would be greatly appreciated. I noticed in the firware notes that "Easymesh" has been added to the AX73 firmware, i am wondering if this couldbe causing an issue in some way.
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DannyRS wrote
@Sunshine Morning all - so, the good news, the router has been running for 72 hours now with no issues, so it does look like the beta firmware has resolved the problem between the Archer and the range extender.
Hi, thank you very much for the update, and really happy to hear that the issue has been resolved. Hope you could enjoy the internet with our product.
If anyone else still has similar issue, please refer to the solution in this thread and also let us know if the issue can be resolved or not.
Archer AX73 V2 might reboot automatically when working together with some Range Extenders
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@DannyRS Having same issue after firmware update.
Installed previous firmware and no issues
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@Neshboy12 I've had two outages many hours apart after upgrading to the Beta software. However, I've also had BT digging up the road and have not been in front of the router when it happened. It certainly isn't repeatedly crashing like it was before withh the last regular update.
There was also a regular update for my 315 expander that I applied now having rolled that back with the router when I initially had the problems.
I'll see over the next couple of weeks and report back. If I don't report, it's all good!
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Hi, may I know if the AX73 auto reboot issue still exists now or not with the beta firmware installed?
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@Sunshine I just wanted to pick this threat up again. So today we had a minor power cut. It lasted about 60seconds, after this the router had become unstable again.
Initially it went into a boot loop. Restarting a good half a dozen times over a period of about 10 minutes. It then seemed to stabilise, but, nothing could connect to the WiFi. As soon as I manually told my iPhone to connect, the router restarted. This happened twice. I then "forgot" the wireless network on my phone and rejoined it. All seemed ok for a couple of hours. It then randomly rebooted again, after rebooting the Tether app on my phone told me a new device had joined the network. But speaking to the wife and kids they didn't rejoin anything or add anything new.
so it seems there is still a bug somewhere in the firmware. From what I have seen today it seems to be WiFi related.
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@DannyRS Hi, very annoying!
I've never had any trouble with TP-Link kit for several years. Which compared to several other bits of mainstream firmware is very good. So this is a blot on an otherwise excellent record for me.
A short blackout or a brownout is almost guaranteed to crash hardware, software or firmware though. That's why we have battery backups on our servers and industrial control systems. I had a UPS here until we got a new power station and sub-station upgrades, as I was always losing HDDs or Windows installs. When it rarely goes off, there is a clean OFF, Time delay and clean ON.
Lots of power outages in the UK recently! I'll bet all sorts of kit has failed....
£100 is cheap for the tech and development. Industrial routers with full support are in excess of £2,000.00 or much more.
They were pretty quick with the Beta, so expect something fairly soon. It might still be a Beta though, it is described as such. You are asking a lot if the mains isn't 100% though.
(I'm not a TP-link employee!)
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@Sunshine A further update on this issue, after yesterdays brief power outage I am back to the situation that I was in when I created this post, the Range Extender is again causing the AX73 to reboot. I have checked the router and it is still running the beta firmware 1.0.11 Build 20231008 rel.51124(4555).
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