Archer C80 Disconnect iPhones

Archer C80 Disconnect iPhones

Archer C80 Disconnect iPhones
Archer C80 Disconnect iPhones
2023-10-07 14:33:09 - last edited 2024-03-18 01:25:26
Model: Archer C80  
Hardware Version: V1
Firmware Version: Latest

Hello 

I urgently need help with my WiFi router 

 

so I'm using Archer C80 and I'm having trouble with iPhones as soon I lock my iPhone it gets disconnects from tp link while someone FaceTime me or WhatsApp me it stays on single ticks for 5 to 9 minutes or until I unlock the iPhone 

 

android phones working perfect 

 

please tell me how to fix this issue 

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#1
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1 Accepted Solution
Re:Archer C80 Disconnect iPhones -Solution
2024-03-15 17:11:06 - last edited 2024-03-18 01:25:26
Hey I’ve found the solution and fixed the problem So if you using ONU and WiFi Router For onu make sure you have Xpon onu updated to latest firmware Then you need to change your Router wan Ip address and after then you need to change DHCP settings where it says assign ip from 100 to 240 you need to cut down to 10 to 15 IPS I’ve been testing since yesterday working perfectly fine even on lock sleep mode if someone FaceTime me or any WhatsApp I’m getting it straight away
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#15
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Re:Archer C80 Disconnect iPhones
2023-10-08 08:53:51

  @Sheikh7777 

 

Hi, thank you very much for posting on TP-Link Community.

1. What is the firmware version of your Archer C80 V1?

2. You mean WiFi will be disconnected once you lock the iPhone screen, and there is no ring on your end when someone FaceTime/WhatsApp you, right?

3. Is your Archer C80 working on Router mode or AP mode? please try disabling smart connect, then change WiFi channel and channel width to see if it helps.

4. If you connect the iPhone to any other WiFi network, is there any similar issue?

5. What is the model no. of your iPhone?

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Archer C80 Disconnect iPhones
2023-10-08 09:05:40

  @Sunshine  

 

it's the latest update last one 

 

V1 1.13.2 Build 230824 Rel.74702n(5553) 

 

it's working as router it's connected with the ONU device it's a fiber optical connection 

 

it's only happening on iPhones 

 

it's iPhone 14 pro max 

and other one is iPhone X 

 

as I lock the screen or phone goes to sleep mode 

if someone calls me on WhatsApp FaceTime or iMessage or even Snapchat I don't get it until I unlock the screen or sometimes it connects automatically with router n it says 5 mins ago 9 mins ago 

 

I don't know how to fix it I've done everything even setup as new iPhone 

 

I connect the phones with other network they work perfect as it should even when it's locked or sleep mode I get calls and messages 

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#4
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Re:Archer C80 Disconnect iPhones
2023-10-08 11:33:15

  @Sheikh7777 

 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:Archer C80 Disconnect iPhones
2023-10-08 11:33:53

  @Sunshine thanks a lot 

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#6
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Re:Archer C80 Disconnect iPhones
2023-10-08 11:46:31

  @Sheikh7777 

 

You are welcome, and please let the community know if there is any update.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:Archer C80 Disconnect iPhones
2023-10-08 12:10:14

  @Sunshine sure I'll update you all hopefully they can fix this for me it's very frustrating tho 

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#8
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Re:Archer C80 Disconnect iPhones
2024-01-22 22:03:19

  @Sheikh7777 

Did you fix it?

I do have a same problem.

 

 

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#9
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Re:Archer C80 Disconnect iPhones
2024-01-22 22:07:21

I'm having same issue for so long I've tried everything I could but the issue is with the router itself not the iPhones or macs it's more like compatibility issue there is no fix as yet  @souzaeric 

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#10
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Re:Archer C80 Disconnect iPhones
2024-01-23 05:49:11

  @souzaeric @Sheikh7777 

 

Hi, is your router Archer C80 V1 as well? If not, please let us know the model no., hardware and firmware version of your router.

And did you test any other router WiFi via the same iPhones?

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Archer C80 Disconnect iPhones
2024-01-23 17:09:51

  @Sunshine  @Sheikh7777 My Firmware is 1.13.2 and version 2.20

 

I think I've identified the issue. I was reading about the option marked SHORT GI on my router, and read this: "Frame aggregation allows the sending of multiple frames in a single transmission, but use it carefully: this can cause compatibility issues with Apple products. "

 

So I dismarked this option and now my iphone stays connected when I lock the screen.

 

This option is on Wireless -- Additional Settings

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#12
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