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I have a new router but cannot establish a connection to it using the app or product instructions.
Hi, what "user name" do you refer to?
May I know the model number of your new router?
It is suggested to refer to the following suggestions:
Has connected to TP-Link extender but no internet, what can I do?
Recommended settings on the host router to work well with TP-Link Range Extenders
Thank you very much and best regards.
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