Deco M9 satellites don’allow connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M9 satellites don’allow connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 satellites don’allow connection
Deco M9 satellites don’allow connection
2023-10-21 22:50:30 - last edited 2023-10-23 16:06:53
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Suddenly overnight, the MAIN DecoM9plus is trying to serve all devices. Satellite M9Plus antennas have zero devices connected. ALL satellites have green lights and show as "Healthy" in the app. I've rebooted everything multiple times. I've rebooted the router multiple times, and powered-off and on the tp-link switch serving the ethernet backhaul. I have both ethernet-connected and wireless M9 satellites, and all are behaving identically. I added a new ethernet -connected M9 (I had a spare) and it has the same problem as the other satellites.
 

See screen grab showing how the Satellites have no devices.

 

Please help me fix this, oh wise community.

 

thanks

File:
IMG_0180.jpegDownload
  0      
  0      
#1
Options
1 Accepted Solution
Re:Deco M9 satellites don’t allow connection-Solution
2023-10-23 16:06:43 - last edited 2023-10-23 16:06:53

  @David-TP --> Thanks! Excellent advice, David. The firmware upgrade solved the problem and now all Deco satellites are functioning properly.

Recommended Solution
  0  
  0  
#3
Options
2 Reply
Re:Deco M9 satellites don’allow connection
2023-10-23 07:58:03

  @RWS-PV 

Hi, welcome to the community.

When I checked your TP-Link email ID, I noticed your firmware is still on 1.2.12.

Currently, the latest firmware for Deco M9 Plus is 1.6.2.

It is suggested to update to the latest firmware first:

Firmware download link:

Deco M9 Plus(US)_V2/V2.8_1.6.2 Build 20230906

How to update the firmware: How to Update the Firmware of Deco (Method 3)

best regards.

 

  0  
  0  
#2
Options
Re:Deco M9 satellites don’t allow connection-Solution
2023-10-23 16:06:43 - last edited 2023-10-23 16:06:53

  @David-TP --> Thanks! Excellent advice, David. The firmware upgrade solved the problem and now all Deco satellites are functioning properly.

Recommended Solution
  0  
  0  
#3
Options