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New XE75 - internet connection keeps dropping intermittently

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New XE75 - internet connection keeps dropping intermittently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Sandy2121

2023-11-12 01:34:11

Posts: 1

Helpful: 1

Solutions: 0

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Registered: 2023-11-12

New XE75 - internet connection keeps dropping intermittently

2023-11-12 01:34:11

Tags: #Network Connectivity

Model: Deco XE75

Hardware Version:

Firmware Version: 1.2.1 Build 20230601 Rel. 58453

Just bought Deco XE75, 10 Nov 2023. Since day 1, internet connection keeps dropping intermittently. LED light turns red from green. Sometimes it turns back green after 1 minute. Sometimes longer where I need to restart my ONT then XE75. Problem persists till today. Please help.

1 Reply

David-TP

2023-11-13 03:00:28

Posts: 12293

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:New XE75 - internet connection keeps dropping intermittently

2023-11-13 03:00:28

@Sandy2121

Hi, welcome to the community.

May I know who is your internet service provider?

Have you had this issue before installing Deco XE75? When Deco XE75 turned solid red if you connected a laptop via an Ethernet cable to the ISP modem, were you still able to get the internet connection?

How often would you usually have the disconnection issue?

It is suggested to check the IPV4 address under Deco APP>More>Internet Connection>IPV4 when Deco XE75 turned red.

If the IPV4 address remains unchanged, please refer to this link to change the WAN DNS to 8.8.8.8/8.8.4.4.

How to change DNS server settings on my Deco

Thank you very much and wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

New XE75 - internet connection keeps dropping intermittently

New XE75 - internet connection keeps dropping intermittently

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