Archer AX73 V1 with EasyMesh, random reboots
Hi,
My archer ax73 is randomly rebooting. This has been happening for the last 2/3 months (I don't have a specific date in time, but I am sure that before september 2023, I didn't have any problem). It seems that this problem is commong (see this thread: https://community.tp-link.com/en/home/forum/topic/633288?replyId=1274442)
I got my archer ax73 V1 in June 2021 and I also have 2 repeaters that I use for their ethernet ports, all configured with EasyMesh (before OneMesh):
* A RE605X V2 since June 2022, on the latest firmware version: 1.0.3 Build 20230907
* A RE700X V1 since July 2023, on the latest firmware version: 1.1.4 Build 20230509
One thing that is surprising is that when this happens, all clients are disconnected all at once. But the WIFI stays ON. However, checking the logs of the router I can see that it performed a regular reboot. The last reboot happened yesterday afternoon. The next time this happens I'll check I see the lights of the router goes from-> OFF to ON.
All wired clients get disconnected as well and the router web UI page is completely unaccessible when this happens. An then a minute or so later, everything goes back to normal.
Finally, I suspect this is happening when a lot of connections are opened with my router. I host a game server with 2 UDP ports open on the internet (with static IP from my ISP) and it seems (finger in the air, I don't have actual proof for this) that reboots are more frequent when several players are connected to my home server.
Please can something be done to fix this problem? Thanks in advance.
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I have exactly the same problem on my Archer AX53 v1.0 (FW 1.2.2). It started rebooting two to three weeks ago, approximately once a day. I have six wireless clients and two on Ethernet. Of course, the reboot schedule is disabled. Moreover, I don't use extenders, and Easy Mesh is disabled.
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Hi, please follow this thread for troubleshooting: What can I do if my Router keeps Rebooting randomly?
By the way, since it was working fine before, may I know if there is any change or special thing happened before the issue started?
If problem still exists, it is recommended to start a new thread since this thread is mainly about AX73 V1.
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Hi, no special thing was happened, no change in router setting and connected devices. Just regular home usage. 2 wired pc, and 5 wi-fi clients. No extender, or easy mesh adapters. About troubleshooting guide - I use latest firmware for AX53 hw v1 - fw 1.2.2, with original power adapter, connected to UPS. Nothing has changed in this chain, since i bought the router in mid 2022. 1.2.2 firmware installed since it was appear in august.
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We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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Hello,
I guess auto update firmware is the cause of reboot. (maybe both reboot schedule and auto update firmware)
Before update with debug firmware I had turn off reboot schedule and auto update. AX73 online for 3 days. Yesterday I had turn on reboot schedule. still no reboot.Today I had turn on auto update(around 6 hours). 30 mins ago AX73 reboot itself.
Thank you.
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Hi, thanks a lot for the feedback, since the auto update is enabled now, please check if you are still on the debug firmware or has updated to any official firmware.
And if there is anything new, please continue to provide it to our senior engineer, once there is any update or solution, please let the community know, thanks a lot for the cooperation!
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@Liam_T any news? I have been struggling with this for weeks... Glad to see I am not the only one.
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@Valdorous nope.. I received the debug firmware from tp-link, but struggled to upload it.. I kept getting an error.
Eventually I reset the router to factory settings (although couldn't downgrade the firmware), then I was able to install the debug firmware with no problems.
HOWEVER,... my connection has been stable since last night for the first time in weeks.
This is what I did:
I removed the extender (RE550) which was farthest from the router (it was in another building about 100ft away so quite a way) and replaced with a wired ethernet backhaul to another easymesh-compatible TP-link router i bought cheap.
My thoughts are that the AX73 was struggling to manage the bandwidth and range of the far extender and this caused it to error out, reboot etc.. just my thoughts, but let us know if this could be your problem too.
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@Liam_T good to hear you managed to solve it by circumventing what seems like a bugged limitation. Unfortunately, the EasyMesh set-up is exactly why I purchased this combi over a year ago. I don't consider this an acceptable solution either... I guess I will be replacing my set-up and switching brands.
So that's 300+ down the drain. Awesome! 😅
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As an update, I have now had a solid internet connection for over 2 days:
What I did was the following:
Disconnect the RE550 (which was the farthest location from the base router – about 100ft) and replace with an ethernet backhaul TP-link router.
I believe the issue was that the RE550 was so far away that although it connected, it was creating stress on the new easymesh network somehow and caused it to reboot.
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