Hi 

I can't  get my TP-Link to work, it's fully charged, it's shows that there is a wifi connection but I can connect to it, the app can't find the device at all, I can't see a reset button

I don't know what hardware or firmware verison it is because the app can't find it

I have an EE sim in it which has plenty of data

I purchased it on the 4th June 2023 and have tried to also go on your trouble shooting pages but it tells me to go to the app which can't detect the device