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Deco App don't showing devices connected though Ethernet

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Deco App don't showing devices connected though Ethernet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco App don't showing devices connected though Ethernet
Deco App don't showing devices connected though Ethernet
2023-12-10 20:49:05
Tags: #Network Connectivity

Hi 

 

Today I've installed my 3-pack of Deco 6E (XE75) firmware version 1.2.3 build 20231011 Rel. 60272. Everything works fine BUT is not showing devices connected though Ethernet, only shows devices connected though WIFI.

 

I'm using Deco App version 3.6.30 on iOS. Can you help me with his?

 

Thanks

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#1
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10 Reply
Re:Deco App don't showing devices connected though Ethernet
2023-12-11 03:38:29

  @netman_uy 

Hi, welcome to the community.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Are 3*Deco XE75 connected via Ethernet cables?

Can I have a picture of the network layout/topology?

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Deco App don't showing devices connected though Ethernet
2023-12-11 17:30:50

  @David-TP 

 

 

The Decos are connected between them via WIFI. but I have a couple of devices connected to the Main/Principal/Escritorio Deco through an Ethernet cable.

 

I'm not seeing those devices on the app.

 

This is the topology of my network

Network Diagram

 

Thanks

 

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#3
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Re:Deco App don't showing devices connected though Ethernet
2023-12-11 18:55:03

  @netman_uy 

 

BTW I've sent the APP Logs

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#4
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Re:Deco App don't showing devices connected though Ethernet
2023-12-11 19:05:46

  @David-TP 

 

I've tested more devices connected via ethernet to the main/escritorio router, and I can see those devices (Playstation & Laptops). The only device I can't see on the APP is my Philips Hue Bridge. Everything works fine (I can see the lights turn on/off without issues), but I can't see the bridge under the devices.

 

Will I assume this is expected?

 

Thanks

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#5
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Re:Deco App don't showing devices connected though Ethernet
2023-12-12 01:44:33

  @netman_uy 

Hi, Thanks for the update. I also received your logs.

I think Philips Hue Bridge should show up on the online list as well.

Have you configured any static IP address on the Hue Bridge?

If you don't mind, could you please help me run a simple test:

  • Temporarily connect the Hue Bridge to one of the satellite XE75, then check whether it would show up.

 

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Re:Deco App don't showing devices connected though Ethernet
2023-12-13 18:38:32

Hi  @David-TP 

 

I've moved my Philips Hue Bridge to one of the others XE75, the one located in "Entrada" without success. I was able to see the lights, etc, but not the device under the devices in the app.

 

 

This is my Philips Hue Bridge version and firmware

 

 

Here is the light listed in the Deco APP.

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#7
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Re:Deco App don't showing devices connected though Ethernet
2023-12-19 01:30:06

 Hi @David-TP 

 

Any news about this? 

 

Thanks

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#8
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Re:Deco App don't showing devices connected though Ethernet
2023-12-19 10:50:29

  @netman_uy 

Hi, sorry for the delay.

A new Deco APP IOS version 3.6.45 was released a few days ago. Have you tried to update to the latest APP version?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#9
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Re:Deco App don't showing devices connected though Ethernet
2023-12-19 18:40:03

  @David-TP 

 

Yes, I've updated to the latest version, but I still can't see my Philips Bridge connected via ethernet cable.

 

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#10
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Re:Deco App don't showing devices connected though Ethernet
2023-12-20 01:52:10

  @netman_uy 

Hi, Thank you very much for the confirmation.

I would like to forward your case to the engineers for further assistance.

Please refer to the email for more suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#11
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Information

Helpful: 1

Views: 694

Replies: 10

Tags

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