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Could not apply homeshield subscription

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Could not apply homeshield subscription

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Could not apply homeshield subscription
Could not apply homeshield subscription
2023-12-22 07:00:50 - last edited 2023-12-25 01:17:26
Tags: #HomeShield
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.31

I've just subscribed to security plus on my new x50 and the subscription is available in the deco app but whenever I try to apply it I get.

 

Couldn't apply homeshield subscription services to your network

error -300

Try again

 

ive tried a few times with the same error and also restarted the network.

 

its frustrating as payment for the yearly subscription has already been taken.

 

Any help appreciated.

 

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#1
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1 Accepted Solution
Re:Could not apply homeshield subscription-Solution
2023-12-22 23:25:22 - last edited 2023-12-25 01:17:26
Hi all, This has resolved itself overnight. Despite trying numerous times yesterday. First attempt this morning the subscription added to the network without issue. Only thing that changed was while sleeping the deco dropped to 80mhz bandwidth due to radar detection.
Recommended Solution
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#5
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4 Reply
Re:Could not apply homeshield subscription
2023-12-22 08:51:44

  @Unwell_Cat 

Hi, could you please help me submit the APP log here:

How to submit Deco APP log

Can I have a screenshot of the error message?

Please also try to apply the Security+ under the mobile 4G/5G network.

Wait for your reply and best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Could not apply homeshield subscription
2023-12-22 08:58:15
Hi, many thanks for responding. I will upload the app log when I get home along with a screenshot. However the message is as below. Couldn't apply HomeShield Subscription Service to your network. Please try again. If the problem still persists, please contact our technical support. Error code: -300 Try Again Yes, I have tried 4G/5G with the same error, screenshot below.
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#3
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Re:Could not apply homeshield subscription
2023-12-22 09:49:12 - last edited 2023-12-22 09:59:22

Hi David-TP,

 

APP log log submitted with screenshot. I did add my TP-Link ID the add additional info box. Screenshot of error also below.

 

Many thanks for responding.

 

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#4
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Re:Could not apply homeshield subscription-Solution
2023-12-22 23:25:22 - last edited 2023-12-25 01:17:26
Hi all, This has resolved itself overnight. Despite trying numerous times yesterday. First attempt this morning the subscription added to the network without issue. Only thing that changed was while sleeping the deco dropped to 80mhz bandwidth due to radar detection.
Recommended Solution
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#5
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Views: 817

Replies: 4

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