RE650 V2 disconnects from router randomly

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RE650 V2 disconnects from router randomly

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RE650 V2 disconnects from router randomly
RE650 V2 disconnects from router randomly
2023-12-22 09:32:33
Tags: #Network Connectivity #disconnect
Model: RE650  
Hardware Version: V2
Firmware Version: 1.0.5 Build 20211130 Rel. 77836

Hi,

 

I'm using an RE650 V2 to connect a small wired ethernet (printer, desktop and Synology NAS) to my internet router.  When it is working it works fine, but every so often the connection from the RE650 to the router goes down.  I can tell this because I use the Synology to give me a dynamic DNS host - when the connection drops Synology detects this and emails me when the disconnect occurs and when it reconnects.  The disconnects happens about 4 times a week, the following list gives you the disconnect times and durations for December 2023:

 

04/12/23 disconnect 02:28 duration 25 minutes
04/12/23 disconnect 03:26 duration 35 minutes
07/12/23 disconnect 12:41 duration 21 minutes
09/12/23 disconnect 06:16 duration 41 minutes
10/12/23 disconnect 11:21 duration 37 minutes
12/12/23 disconnect 00:46 duration 12 minutes
15/12/23 disconnect 21:41 duration 14 minutes
16/12/23 disconnect 10:21 duration 35 minutes
20/12/23 disconnect 00:51 duration  2 minutes
22/12/23 disconnect 00:46 duration 10 minutes

 

These all automatically reconnect with no action from me - which is good - but the disconnections during the day sometimes cause me problems and the ones during the night cause some of my backups and downloads to fail.

 

The status page says that the 2.4GHz signal is Strong and the 5GHz signal is Good.

 

I use a fixed IP address for the RE650.

 

I noticed that two of the earlier firmware releases said they had fixed some disconnection issues (without being specific) but it doesn't look fixed to me.

 

Is anybody else having problems like this and is there any propect of getting this fixed.

 

Regards

 

Callum

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Re:RE650 V2 disconnects from router randomly
2024-01-09 01:33:53

  @callump99 

Hi, Have you also tried to change the wireless channels on the RE650_V2, such as channel 48/channel width 40mhz for 5ghz, and channel 11/channel width 20mhz for 2.4GHz?

And may I know how long you have had RE650?

Please also try to put RE650 in the clear sight of the host router.

Thank you very much and best regards.

 

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