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Multiple bulbs losing connection

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Multiple bulbs losing connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AmigosBistro

2023-12-30 08:46:00

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Registered: 2023-12-30

Multiple bulbs losing connection

2023-12-30 08:46:00

Tags: #Device Connectivity

Model: Tapo L530E

Hardware Version: V3

Firmware Version: 1.1.0

Hi guys, I have 35 bulbs installed in my restaurant and most of them keep losing connection within 24 hours of restoring the connection. They are all connected through a DECO S7 AC1900 router set on router mode (tried access point mode too). All devices have the latest firmware. The bulbs are all within a 10 meter range of the router, without any obstacle between them. The bulbs that go rogue most often are installed in a cluster, with a distance between them of around 20cm.

Any help would be highly appreciated!

3 Reply

Wayne-TP

2024-01-03 07:30:15

Posts: 3618

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Registered: 2020-06-23

Re:Multiple bulbs losing connection

2024-01-03 07:30:15

@AmigosBistro

That number of smart bulbs seems a bit much for the Deco S7. Are there any other 2.4GHz devices in your network?

Will the router WiFi be available to restaurant guests as well? If so, it's likely that too many connected clients are overloading the WiFi and causing client devices to drop out.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

AmigosBistroo

LV1

2024-01-05 08:25:03

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Registered: 2024-01-05

Re:Multiple bulbs losing connection

2024-01-05 08:25:03

Thanks for your reply @Wayne-TP!

No, there's no other device connected to that router. It's exclusive for the bulbs.

Wayne-TP

2024-01-09 07:12:16

Posts: 3618

Helpful: 668

Solutions: 1020

Stories: 12

Registered: 2020-06-23

Re:Multiple bulbs losing connection

2024-01-09 07:12:16

@AmigosBistroo

What's the hardware and firmware version of your Deco? How many units do you have in total?

Have you ever checked the smart bulb's WiFi signal strength on Deco App? Any devices connected to the deco nodes with weaker signals rather than closer, stronger ones?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Multiple bulbs losing connection

Multiple bulbs losing connection

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