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Multiple bulbs losing connection

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Multiple bulbs losing connection

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Multiple bulbs losing connection
Multiple bulbs losing connection
2023-12-30 08:46:00
Tags: #Device Connectivity
Model: Tapo L530E  
Hardware Version: V3
Firmware Version: 1.1.0

Hi guys,  I have 35 bulbs installed in my restaurant and most of them keep losing connection within 24 hours of restoring the connection.  They are all connected through a DECO S7 AC1900 router set on router mode (tried access point mode too). All devices have the latest firmware.  The bulbs are all within a 10 meter range of the router, without any obstacle between them.  The bulbs that go rogue most often are installed in a cluster,  with a distance between them of around 20cm.

 

Any help would be highly appreciated!

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#1
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3 Reply
Re:Multiple bulbs losing connection
2024-01-03 07:30:15

  @AmigosBistro 

 

That number of smart bulbs seems a bit much for the Deco S7. Are there any other 2.4GHz devices in your network?

 

Will the router WiFi be available to restaurant guests as well? If so, it's likely that too many connected clients are overloading the WiFi and causing client devices to drop out.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Multiple bulbs losing connection
2024-01-05 08:25:03

Thanks for your reply  @Wayne-TP! 

No,  there's no other device connected to that router. It's exclusive for the bulbs. 

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#3
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Re:Multiple bulbs losing connection
2024-01-09 07:12:16

  @AmigosBistroo 

 

What's the hardware and firmware version of your Deco? How many units do you have in total?

 

Have you ever checked the smart bulb's WiFi signal strength on Deco App? Any devices connected to the deco nodes with weaker signals rather than closer, stronger ones?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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