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When attempting to configure the assignment of a static IP from the app, it freezes.

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When attempting to configure the assignment of a static IP from the app, it freezes.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

spilca

2024-01-17 14:20:11

Posts: 2

Helpful: 1

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Registered: 2024-01-17

When attempting to configure the assignment of a static IP from the app, it freezes.

2024-01-17 14:20:11

Tags: #Address Reservation #DDNS

Model: Deco S7

Hardware Version: V1

Firmware Version: 1.4.1 Build 20230324 Rel. 50892

If I try to assign or configure a static IP from the app, the app becomes unresponsive, I lose the wireless connection, and another device prioritized for connection also loses internet access. It doesn't recover until I restart.

This also happened when I tried to set up DDNS

Device: Pixel 8

OS: Android 14

TP-LINK Deco App: Latest

3 Reply

David-TP

2024-01-18 03:51:36

Posts: 12878

Helpful: 1820

Solutions: 1300

Stories: 9

Registered: 2020-04-14

Re:When attempting to configure the assignment of a static IP from the app, it freezes.

2024-01-18 03:51:36

@spilca

Hi, could you please refer to this link to help me submit the APP log?

How to submit Deco APP log

May I know how many online clients that are connected to Deco?

Did the Deco APP work better over the 4G mobile data?

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

spilca

LV1

2024-01-18 13:03:22

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Registered: 2024-01-17

Re:When attempting to configure the assignment of a static IP from the app, it freezes.

2024-01-18 13:03:22

@David-TP

The number of online clients is 12. The same issue occurs even when using mobile network.

I provided the log from the app a moment ago.

David-TP

2024-01-19 10:32:21

Posts: 12878

Helpful: 1820

Solutions: 1300

Stories: 9

Registered: 2020-04-14

Re:When attempting to configure the assignment of a static IP from the app, it freezes.

2024-01-19 10:32:21

@spilca

Thank you very much. I will forward the logs to the engineers as soon as possible and please also wait for the reply through email.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

When attempting to configure the assignment of a static IP from the app, it freezes.

When attempting to configure the assignment of a static IP from the app, it freezes.

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