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When attempting to configure the assignment of a static IP from the app, it freezes.

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When attempting to configure the assignment of a static IP from the app, it freezes.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
When attempting to configure the assignment of a static IP from the app, it freezes.
When attempting to configure the assignment of a static IP from the app, it freezes.
2024-01-17 14:20:11
Tags: #Address Reservation #DDNS
Model: Deco S7  
Hardware Version: V1
Firmware Version: 1.4.1 Build 20230324 Rel. 50892

If I try to assign or configure a static IP from the app, the app becomes unresponsive, I lose the wireless connection, and another device prioritized for connection also loses internet access. It doesn't recover until I restart.

This also happened when I tried to set up DDNS

 

Device: Pixel 8

OS: Android 14

TP-LINK Deco App: Latest

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3 Reply
Re:When attempting to configure the assignment of a static IP from the app, it freezes.
2024-01-18 03:51:36

  @spilca 

Hi, could you please refer to this link to help me submit the APP log?

How to submit Deco APP log

May I know how many online clients that are connected to Deco?

Did the Deco APP work better over the 4G mobile data?

Thank you very much and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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#2
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Re:When attempting to configure the assignment of a static IP from the app, it freezes.
2024-01-18 13:03:22

  @David-TP 

 

The number of online clients is 12. The same issue occurs even when using mobile network.

I provided the log from the app a moment ago.

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#3
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Re:When attempting to configure the assignment of a static IP from the app, it freezes.
2024-01-19 10:32:21

  @spilca 

Thank you very much. I will forward the logs to the engineers as soon as possible and please also wait for the reply through email.

Best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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Information

Helpful: 1

Views: 285

Replies: 3

Tags

Address Reservation DDNS
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