Ethernet backhaul not working after power reset

Ethernet backhaul not working after power reset

Ethernet backhaul not working after power reset
Ethernet backhaul not working after power reset
2024-01-19 03:33:21
Model: Deco X50  
Hardware Version:
Firmware Version: 1.4.1 Build 20231122 Red. 40485

I noticed that when there is a power outage and the Decos reboot, the ethernet backhaul is not working. I reboot the Decos, but it doesn't fix it. Disconnecting and connecting the ethernet cables works most of the time but not always. It would be nice to add a feature to the app to troubleshoot backhaul issues.

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Re:Ethernet backhaul not working after power reset
2024-01-22 08:25:28

  @FishWhisperer 

Hi, Thank you very much for your feedback.

Do you use any network switch to build the Ethernet Backhaul?

If yes, may I know the model number of the switch?

And can I have a picture of your current network topology?

Are you able to constantly reproduce this issue?

Wait for your reply and best regards.

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Re:Ethernet backhaul not working after power reset
2024-01-22 09:10:51

  @FishWhisperer I have a trio of XE75s and I've just had to start an RMA because all my ethernet ports stopped working after a scheduled restart. The only way to fix the network was to swap the backhaul ethernet cables to different ports, but then half of my other wired devices stopped working too. Not even a factory reset got the ports working again so I have no idea what caused it.

XE75 V1.0 3-pack / Wired backhaul / Router mode / UK
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