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AX73 V1 rebooting randomly every 12 hours

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AX73 V1 rebooting randomly every 12 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX73 V1 rebooting randomly every 12 hours
AX73 V1 rebooting randomly every 12 hours
2024-01-29 00:46:49 - last edited 2024-03-04 11:59:59
Tags: #EasyMesh #WDS/Range Extender Mode #Access Point Mode #Reboot
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.3.5 Build 20231213 rel.71357(4555)

Hey,

 

around 14 days ago my router started randomly rebooting, first I found this thread https://community.tp-link.com/en/home/forum/topic/633288.

I thought it was caused by this, downloaded the beta version of firmware, didn't help, random rebooting persisted, I went and changed my whole network not to use EasyMesh and it keeps randomly rebooting so I am assuming it's not this problem.

I really require this to work, my livelihood depends on my internet connection, this is not acceptable from such a pricey device.

May I get some help? I know there are debug versions of the firmwares, could I get one and send back the logs from the router from when the reboots happen so the issue can get fixed?

 

I am using the provided adapter that came with the router.

 

Thanks,

Arisa

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#1
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1 Accepted Solution
Re:AX73 V1 rebooting randomly every 12 hours-Solution
2024-03-04 10:21:30 - last edited 2024-03-04 11:59:59

  @Sunshine 

 

Good News! After installing the beta firmware AX73(EU)v1_1.3.5_231213_beta my network has worked without any problems for almost a week. 

 

 

Recommended Solution
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#7
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7 Reply
Re:AX73 V1 rebooting randomly every 12 hours
2024-01-29 03:28:33

  @YourLocalArisa 

 

Thank you very much for the update, we've saw your reply in another thread as well.

We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:AX73 V1 rebooting randomly every 12 hours
2024-02-24 15:24:29

  @YourLocalArisa 

 

Hardware Version: Archer AX73 v1.0

Firmware Version: 1.3.5 Build 20230919 rel.12938(4555)

 

I have the same problem! My range extender is a RE705X. My system log says: "2024-02-24 12:49:44 3G4G DEBUG [1573] backup: switch network to WIRED." and results i a reboot. I have not dared to try the beta-version build 20231213 since we are dependent on an internet connection for our work (and according to the previous post it does not solve the problem). The router restarts one to three times each day which is extremely annoying when it happens in job meetings. 

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#3
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Re:AX73 V1 rebooting randomly every 12 hours
2024-02-26 01:26:11

  @optimal2 

 

The beta firmware really worth a try, previously there are already several users testing the beta firmware and confirming the issue resolved, such as this post: Archer AX73 randomly reboots after adding OneMesh device 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:AX73 V1 rebooting randomly every 12 hours
2024-02-26 14:33:09

  @Sunshine 

Thank you for your quick response! Router firmware now updated. I will give you feedback of the result.

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#5
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Re:AX73 V1 rebooting randomly every 12 hours
2024-02-27 02:11:47

  @optimal2 

 

Hope it works fine with the beta firmware, looking forward to your update!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:AX73 V1 rebooting randomly every 12 hours-Solution
2024-03-04 10:21:30 - last edited 2024-03-04 11:59:59

  @Sunshine 

 

Good News! After installing the beta firmware AX73(EU)v1_1.3.5_231213_beta my network has worked without any problems for almost a week. 

 

 

Recommended Solution
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#7
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Re:AX73 V1 rebooting randomly every 12 hours
2024-03-04 12:00:27

  @optimal2 

 

Thanks a lot for the update, glad to hear that the beta firmware works fine.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#8
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Information

Helpful: 0

Views: 720

Replies: 7

Tags

EasyMesh WDS/Range Extender Mode Access Point Mode
Reboot
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