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New Router, no internet

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New Router, no internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New Router, no internet
New Router, no internet
2024-01-31 14:18:42
Tags: #Network Connectivity #Installation #No Internet
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: Ver 1.2

I recently brought this AX1800 router to replace a struggling router, but I have followed all instruction guides and I haven't managed to get the internet on to light up at all. Power, 2.4 GHZ, 5GHZ all light up, and I am able to connect devices to the router - just not the internet.

 

I am plugging in to the internet via a dsl line, and as my old router is still working I can tell there are no internet issues. If I take the cable I am using out of the WAN port and place in to my old router the internet works normally.

 

I have tried following the troubleshooting guides, and tried both restarting and resetting the router with no success, is there anything else I am missing or can try to fix?

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Re:New Router, no internet
2024-01-31 20:23:15

  @Will77 

 

Hi,

 

Where is the other end of the cable that you've plugged into the Archer AX1800's WAN port going to? Is it going into a DSL modem?

 

If that's the case, then you will likely need to set up a PPPoE connection (with username and password) on the Archer AX1800. Were you given username and password information by your Internet Service Provider back when you subscribed to their service?

 

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Re:New Router, no internet
2024-02-01 02:10:07

  @Will77 

 

You mean you are connecting a DSL cable directly to the WAN port of Archer AX1800?

If so, it will not work, the Archer AX1800 is a router only and needs to connect internet via Ethernet cable, you will need to connect the DSL cable to a DSL modem first and then connect from DSL modem LAN port to WAN port of the router via Ethernet cable.

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