Cant get a 3g/Lte/5G connection while roaming

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Cant get a 3g/Lte/5G connection while roaming

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cant get a 3g/Lte/5G connection while roaming
Cant get a 3g/Lte/5G connection while roaming
2024-03-25 20:41:23
Tags: #Lte
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: firmware-version:%201.1.3%20Build%2020240109%20Rel.%2073423

Hello everyone,

 

i hope you guys can help. 😊

 

My deco is updated to the last firmware. It worked fine in germany, now i am in ireland and it can not keep a connection to the cell tower, it connects for a second, and disconnects again. The sim works fine in an iphone.

 

Dataroming is enabled.

i tried Everything, apn settings, 4g only, choose band, choose mobile provider, etc

 

Any ideas what i could try? Thanks you so much 😊🙏

 

Greetings


 

  0      
  0      
#1
Options
4 Reply
Re:Cant get a 3g/Lte/5G connection while roaming
2024-03-26 07:31:56

  @DrKNickel 

Hi, May I know who is your SIM carrier?

Have you checked the APN settings on the mobile phone in Ireland?

It is also suggested to reset Deco X50-5G once and set it up again.

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:Cant get a 3g/Lte/5G connection while roaming
2024-03-26 08:26:25

  @David-TP 

thank you so much for your reply!

 

my sim carrier in germany is Telekom / t-mobile. 
the carrier in ireland is meteor eir.  
 

i tried changing the apn, but no luck.

I also removed my deco from the app and added it again. It seems to me the deco cannot really connect, everytime the screen updates it shows a different band and speed : 4g, 4gplus, 5g, nothing, 4g etc.

 

i have attached the celltower info from the iphone, perhaps that helps.

 

thank you,

greets

  0  
  0  
#3
Options
Re:Cant get a 3g/Lte/5G connection while roaming
2024-03-26 08:27:26
I also did put the sim from the deco in my phone, it worked there without problems…
  1  
  1  
#4
Options
Re:Cant get a 3g/Lte/5G connection while roaming
2024-03-26 08:58:16

  @DrKNickel 

Thanks for the update. I would like to forward your case to the senior engineers via email and hope they can help us find a proper solution.

Please check later whether you could receive my email.

Best regards.

 

  0  
  0  
#5
Options