Home

Forums

Stories

Knowledge Base

TP-Link Community > Kasa Smart Thermostat > Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

< Kasa Smart Thermostat

Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

space-holiday

2024-03-29 08:33:46 - last edited 2024-04-10 05:36:47

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2024-03-29

Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-03-29 08:33:46 - last edited 2024-04-10 05:36:47

Tags: #Data Reports

Model: KE100 KIT

Hardware Version: V1

Firmware Version: 1.5.6

I am having the same problem as described in this thread. Data reports stopped working completely since installing the latest app version on March, 17th.

1 Accepted Solution

space-holiday

LV1

2024-04-08 15:03:18 - last edited 2024-04-10 05:36:47

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2024-03-29

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616-Solution

2024-04-08 15:03:18 - last edited 2024-04-10 05:36:47

@Wayne-TP

Thanks a lot for your reply.

Turns out the problem is neither the app, the devices or the hub, but my local DNS server which was blocking

communication to euw1-device-telemetry-gw.iot.i.tplinknbu.com. I guess that means allowing the hub to communicate with

this domain is necessary for generating reports? Everything else is working fine.

Recommended Solution

Wayne-TP

2024-04-10 05:52:50

Posts: 3609

Helpful: 668

Solutions: 1014

Stories: 12

Registered: 2020-06-23

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-10 05:52:50

@space-holiday

The report data is generated by the device and needs to be uploaded to the cloud before it can be accessed remotely. If you can remotely control the device (for example, using cellular data) such as switching it on/off or adjusting the temperature, and only the data report section is missing, then this domain is one of the necessary domains for data upload.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

space-holiday

LV1

2024-04-10 15:35:47

Posts: 3

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2024-03-29

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-10 15:35:47

@Wayne-TP

Thanks a lot! I can confirm that controlling the devices remotely is working fine even if the domain is blocked.

The report section is useful for me, so I will keep the domain unblocked.

Wonho

LV1

2024-04-22 20:25:53

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-04-22

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-22 20:25:53

I have also same problem. Everything works well, only data report not working.

Wayne-TP

2024-04-23 07:02:38

Posts: 3609

Helpful: 668

Solutions: 1014

Stories: 12

Registered: 2020-06-23

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-23 07:02:38

Can you share more details here? Can't get the email? Is there any missing data in the table? Is it all data or partial data? What period? Is data from this time period stored on the app?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Wonho

LV1

2024-04-23 18:14:19

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-04-22

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-23 18:14:19

@Wayne-TP

Since the middle of March, the temperature report has not been working. When I registered last year, everything worked perfectly. I can't remember exactly when it stopped working, but I believe it was around the middle of March 2024. Suddenly, the temperature report stopped working completely.

At that time, the data that was previously saved in the app was still available. Only the new report appeared empty.

I tried re-registering both the Smart Hub and the Thermostat. However, after re-registration, the same problem persists. The thermostat works perfectly fine via the Kasa app, but the temperature report still doesn't show up.

Because I re-registered the Smart Hub and the Thermostat, now I can no longer see any daily reports that were previously saved.

Wayne-TP

2024-04-24 08:09:57

Posts: 3609

Helpful: 668

Solutions: 1014

Stories: 12

Registered: 2020-06-23

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-04-24 08:09:57

@Wonho

Are you able to control the hub or the thermostat remotely (using cellular data)? For example you can try to ring the hub or turn on/off the thermostat.

May I know what's the model of your router? Have you tried to restart the router?

Change router DNS to 8.8.8.8 and 8.8.4.4 might be helpful, let me know if that works for you?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Pavlvs

LV1

2024-05-12 19:36:34 - last edited 2024-05-12 19:42:26

Posts: 5

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2024-05-12

Re:Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

2024-05-12 19:36:34 - last edited 2024-05-12 19:42:26

@Wayne-TP hi, I am having the same exact problem. My last data report available is from April 28 at 8:15. In addition, "sleep mode" has stopped working. When I go to settings and try to toggle "sleep mode" on or off, the app crashes and closes.

Nothing has changed in my home setup and everything had been working perfectly until now.

Thanks in advance.

P.S. I am able to connect and operate my smart thermostats remotely via mobile data.

#10

Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

Data reports stopped working since upgrading the Kasa app to version 3.3.651 Build 1616

Information

Voters 0

Tags