Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line

Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line

Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line
Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line
2024-03-29 09:16:49 - last edited 2024-04-08 08:28:20
Model: Archer VX1800v  
Hardware Version: V1
Firmware Version:

This Article Applies to:

Archer VX1800v V1

 

Phenomenon Description:

When connecting the Archer VX1800v to Sky Broadband (UK) or NowTV MER line and configuring it through the web interface, the "Sky(MER)_VDSL" option is missing from the Quick Setup ISP list. If you select "Other" and configure it, it does not work.

When configuring it through the Tether App, the "Sky(MER)_VDSL" option is available, but there is no option to add a username and password, resulting in no connection.

 

Workaround:

If you are experiencing the same issue, please try installing the beta firmware below for the Archer VX1800v.

You can download the firmware from the following link: Archer VX1800v_V1_240326

 

Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.

 

After installing the firmware, please configure the router using the web interface. Select the ISP "Sky (MER)_VDSL" option and proceed with the setup.

Please note that the current beta firmware does not support Sky MER configuration through the Tether App.

 

Once the configuration is complete, test if the router functions properly with the new firmware. If you encounter any further issues or require additional assistance, please let us know.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#1
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1 Accepted Solution
Re:Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line-Solution
2024-03-30 10:55:10 - last edited 2024-04-08 08:28:20

  @Marko1st @Sunshine

thank you, I tried that also and it still didn't work. 

After tinkering around it works now.

the username and password I was entering was incorrect for Sky standard ADSL broadband.

the username is install(at)o2broadband. co . uk (replace with @ and no spaces.)

and password is blank. Don't know why it's called o2broadband but that made it work.

thank you very happy it's working now 😁

Recommended Solution
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#4
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4 Reply
Re:Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line
2024-03-29 19:24:24

  @Sunshine 

Thank you,

However even after the beta firmware I cannot connect to Sky ADSL.

I select the option "Sky Broadband(BSkyB)_ADSL" and add the username and password. Still no connection.

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#2
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Re:Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line
2024-03-30 09:51:40 - last edited 2024-03-30 09:52:09

@texporter  select the Sky(MER)VDSL option - that should work! 👍 It worked for me this way.

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#3
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Re:Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line-Solution
2024-03-30 10:55:10 - last edited 2024-04-08 08:28:20

  @Marko1st @Sunshine

thank you, I tried that also and it still didn't work. 

After tinkering around it works now.

the username and password I was entering was incorrect for Sky standard ADSL broadband.

the username is install(at)o2broadband. co . uk (replace with @ and no spaces.)

and password is blank. Don't know why it's called o2broadband but that made it work.

thank you very happy it's working now 😁

Recommended Solution
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  2  
#4
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Re:Archer VX1800v Cannot Connect to Sky Broadband (UK) or NowTV MER Line
2024-03-30 10:58:55

  @texporter glad you have sorted it 👍

 

that actually makes sense because I used to have o2 broadband years ago and Sky took them

over... I bet they never bothered to change the login details 👍

 

Good to know and may help others in the future. 

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Helpful: 5

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Replies: 4

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