Unable to upgrade the firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to upgrade the firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to upgrade the firmware
Unable to upgrade the firmware
2024-04-09 10:50:23 - last edited 2024-04-15 10:23:08
Model: TD-W9960  
Hardware Version: V1
Firmware Version: 1.3.0 0.8.0 v009d.0 Build 210831 Rel.81047n

I'm unable to upgrade the firmware. I tired the most current version and the previous version as well. Each attempt ends with "Error code: 71211". I'm sure I'm uploading a correct .bin file.

 

What seems to be odd: My hardware is V1.20 - it is written on the label on the bottom of the ADSL router. But the Web UI says: "Hardware Version:TD-W9960 v1 00000000".

 

In this thread a similar problem was caused by a "customized firmware". How can I check that my current firmware is standard?

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Unable to upgrade the firmware-Solution
2024-04-12 12:46:32 - last edited 2024-04-15 10:23:08

  @XiTo

 

It seems a genuine FW release (comparing the FW release dates). Where did you get that modem - you bought it or it's provided by an ISP ?

If it's provided by an ISP then most probably it's with a customized FW.

If you bought this modem try the following - update to an intermediate FW release first and if successful then update to the latest FW release from here.

If the issue persists make a configuration backup first and then reset the modem to its factory defaults (press reset button for 10 sec) then try again.

If the issue still persists you can restore the configuration from the backup and contact your local support for assistance.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
Recommended Solution
  1  
  1  
#7
Options
7 Reply
Re:Unable to upgrade the firmware
2024-04-09 12:53:44

  @XiTo 

 

If your modem is not provided by an ISP then most probably its FW is standard.

As for the HW v1.20 and HW v1 it is stated that:

(Normally Vx.0=Vx.6/Vx.8 (eg:V1.0=V1.6/V1.8);   Vx.x0=Vx.x6/Vx.x8 (eg:V1.20=V1.26/V1.28)

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#2
Options
Re:Unable to upgrade the firmware
2024-04-10 07:00:37

  @XiTo 

 

Hi, please make sure you downloaded the correct firmware, the latest firmware for your device is TD-W9960(EU)_V1.20_230705

Download for TD-W9960 | TP-Link

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
  0  
  0  
#3
Options
Re:Unable to upgrade the firmware
2024-04-10 14:36:27

  @Sunshine  The firmware fle I have is TD-W9960V1.20_1.5.0_0.8.0_up_boot(230705)_2023-07-07_17.46.00.bin size 7,800,464 bytes. I think it is the correct one.

  0  
  0  
#4
Options
Re:Unable to upgrade the firmware
2024-04-10 18:26:21

  @XiTo 

 

Look at your router bottom sticker. There you can find the FW region and HW version of your device - details.

When downloading FW release from the support portal these should match so you won't receive an error message.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
  0  
  0  
#5
Options
Re:Unable to upgrade the firmware
2024-04-12 11:09:02

  @terziyski 

 

Thank you for your help. The contents of the label:

 

Model: TD-W9960(EU)  Ver_ 1.20

S/N: 21......

 

MAC: 74-.......

PIN: .....

SSID: TP-Link.....

 

I'm downloading from EU sites, firmware for TD-W9960, version 1.20, but the modem has rejected everything I tried.

 

I'm an IT person and have upgraded firmware on various devices many times before, I'm afraid the problem is not so obvious.

  0  
  0  
#6
Options
Re:Unable to upgrade the firmware-Solution
2024-04-12 12:46:32 - last edited 2024-04-15 10:23:08

  @XiTo

 

It seems a genuine FW release (comparing the FW release dates). Where did you get that modem - you bought it or it's provided by an ISP ?

If it's provided by an ISP then most probably it's with a customized FW.

If you bought this modem try the following - update to an intermediate FW release first and if successful then update to the latest FW release from here.

If the issue persists make a configuration backup first and then reset the modem to its factory defaults (press reset button for 10 sec) then try again.

If the issue still persists you can restore the configuration from the backup and contact your local support for assistance.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
Recommended Solution
  1  
  1  
#7
Options
Re:Unable to upgrade the firmware
2024-04-15 10:22:43

@terziyski A reset to factory defaults did help.smiley Finally. Problem solved. Thanks for the assistance.

 

I guess it was some random issue, not a known problem with a known solution.

 

For completeness: I bought the modem at an e-shop.

 

  0  
  0  
#8
Options