Deco app on Android not issuing alerts?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco app on Android not issuing alerts?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Apparently coinciding with the 3rd April update to the Deco app on Android, I am no longer receiving "connected device" alerts. Notificaitons are fully turned on on the phone, and I only have one device which is set up to alert (mainly because there is a bug which seems to prevent me from adding / removing / changing those, which I've reported separately) but despite the device connecting and disconnecting frequently I've had no notificaitons about this for a few days.
It *may* not be coinciding with the new update, but my working presumption is that it is related to the update.
I've not yet tried to uninstall / reinstall but will do this over the next few days and see if there is any change.
Is it just me?
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@David-TP Thanks for the rapid response.
I've got 3.7.34 installed, and the firmware on the units is 1.6.1 Build 20231227 Re. 80438
Not sure if that makes it a v2 or not? Is that something I can only check physically on the device itself? I'm in work currently away from the units.
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Hi, It should be V2.
The message box can be viewed via remote control. Can you receive any notification in the Deco APP here:
If there are messages here, you could go to Deco APP>More>Advanced>NAT Forwarding and enable UPNP to see whether it helped.
If not, I don't have any further suggestions either. You can refer to this link to help me submit the Deco APP log:
(please also leave me a message of your TP-link email ID for Deco APP so that I can locate the submitted APP log.)
Thank you very much and best regards.
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@David-TP No notifications showing there for connected device alerts. Earlier today I remotely caused one of the devices I would monitor to disconnect and reboot, and no alerts came through via email nor were they in the notificaitons store.
I'll try the beta firmware if you're happy that that is definitely compatible with the units I've got.
Thanks again!
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Hi, thank you for the message.
I see you have updated the Deco M4 to 1.7.0. Did the connection alerts start working as expected?
Best regards.
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@David-TP over the weekend the email notifications started working, that was before I updated the F/w this morning.
Since I've updated the firmware I'm still unable to add new alerts though, so I can't test the push notifications.
I'll keep trying to save new alerts (that's the most annoying thing tbh!) and when one finally "sticks" for a device that I want push notifications from I'll post back here.
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@David-TP OK, now that I've got my wife's phone set up as "offline, online, push notifications" I've had my first "push notification" through since the Android update based on her switching wifi on / off. So it does seem to be working with the latest version of the Android app and the 1.7.0
Still the really, really fundamental problem is that saving the setting to add an alert is incredibly poor. I can sit through 20-30 times attempting to make it save, and it won't.
It is the only setting that I use the app for which doesn't appear to have an instant effect, the rest of the app / server commands stuff work fine all of the time.
It's such a handy feature for some of my devices (e.g. my home EV car charger which drops off the wifi randomly without warning, keeping track of my kids arriving home from school, trouble shooting some devices from time to time) that its really frustrating when it can't be easily modified.
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