Unstable connection warning but it seems to be a solid connection

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Unstable connection warning but it seems to be a solid connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unstable connection warning but it seems to be a solid connection
Unstable connection warning but it seems to be a solid connection
2024-04-21 17:21:19 - last edited 2024-04-22 12:05:57
Tags: #Network Connectivity #Unstable Connection Warning
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.3

I just set up the router as 4G/5G with the sim and it seems to have good connection yet I get the unstable connection warning and the light on the side is yellow. The light should be blue right? The connection is solid with around 55Mbps down and 9 up. There haven't been any disruptions. The help dialog just suggests moving the router. I have 5G preferred but I'm right on the edge of that so it's connecting at 4G. Where would I look to troubleshoot that warning?

 

Many thanks for any tips.

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#1
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3 Reply
Re:Unstable connection warning but it seems to be a solid connection
2024-04-22 09:25:39

  @thusband 

Hi, Thank you very much for the feedback.

Since Deco X50-4G doesn't support 5G mode, I think maybe your model number is Deco X50-5G.

Could you please refer to this link to check whether your case is like the following post:

https://community.tp-link.com/en/home/forum/topic/663816

 

If yes, could you please help me submit the Deco APP log as well:

How to submit Deco APP log

Please make sure you have ticked "Add system logs"

Wait for your reply and best regards.

 

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#2
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Re:Unstable connection warning but it seems to be a solid connection
2024-04-22 11:47:32 - last edited 2024-04-22 19:35:14

  @David-TP 

Yes, sorry, it is a X50-5G. I just sent the app log per your instructions. 

 

My problem is similair to that other post except my phone is a Pixel 6.

 

Thanks for any help,

 

Tom

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#3
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Re:Unstable connection warning but it seems to be a solid connection
2024-04-23 07:12:41
Is the problem the inability of the router to lock in the band? I can see it switching from 4G to 4G+ and Band B3, B20 to just B3. I've gone into Band but can't seem to search. It defaults back to Auto.
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#4
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