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Samsung Galaxy s24 ultra looses connection to the network

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Samsung Galaxy s24 ultra looses connection to the network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Samsung Galaxy s24 ultra looses connection to the network
Samsung Galaxy s24 ultra looses connection to the network
2024-05-26 16:29:13 - last edited 2024-06-20 10:29:27
Tags: #Network Connectivity
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.0.7 20240322

When my Samsung S24 Ultra connects to the network, the it looses connection for a while and then reconnect. Anyone who knows what to do? 

 

It did not happen on my old mesh (Google) and it doesn't happen with any of the other 20+ devices. 

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#1
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1 Accepted Solution
Re:Samsung Galaxy s24 ultra looses connection to the network -Solution
2024-06-19 05:34:52 - last edited 2024-06-20 10:29:27

  @Feealf 

Hi

I was in dialogue with a tech expert from tp, who gave me a beta version of the next release. That fixed the problem. 

Recommended Solution
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#6
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9 Reply
Re:Samsung Galaxy s24 ultra looses connection to the network
2024-05-27 01:51:25

  @Refleksion 

Hi, did the Samsung S24 Ultra connect to the 6G network or MLO network?

How often did it lose the connection or are you able to constantly reproduce the issue in a short time?

May I know the model number of the original Google Mesh? Is it also a Wi-Fi 7 Mesh system?

 

If it is connected to MLO network now, I hope you could connect it to the separate 6GHz network, then turn off "Mesh Technology" on the Deco APP to see whether the stability gets improved.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-05-29 08:51:13 - last edited 2024-05-29 11:55:21

  @David-TP Sorry for the late reply, I had to investigate further do give you a proper answer

 

In general

When I return after having been away from the network for a longer time (at work or similar) 9 out ot 10 times i loose connection to the network one time. What I have realized is that it all devices that looses connection as if the network restarts (other devises also looses connection for approx. 30-60 seconds). 

 

I am not using MLO - when I connect to the main access point I connect with Wifi 7, on the other points with Wifi 6

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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-05-29 11:03:53 - last edited 2024-06-20 10:29:19

  @Refleksion 

Hi, Thank you very much for the update.

I would also follow up on your case via email and ask the senior engineer for further assistance.

 

You could check whether you received my email. And if you have any more details, you could also update the email directly.

 

Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#4
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-06-19 05:03:39

  @Refleksion Same on my side... Do you got any news about this problem?

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#5
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Re:Samsung Galaxy s24 ultra looses connection to the network -Solution
2024-06-19 05:34:52 - last edited 2024-06-20 10:29:27

  @Feealf 

Hi

I was in dialogue with a tech expert from tp, who gave me a beta version of the next release. That fixed the problem. 

Recommended Solution
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#6
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-06-19 15:13:50
Thank you for the fast reply, do you still use this beta-version and if so; can you send it to me?
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#7
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-06-20 04:35:09
I'm have the same issues, but with the BE85.
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#8
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-06-20 05:52:09

  @Jwilliams0100 

Hi

 

I also use the BE85 and wait to get an firmware-version (beta) that solve the problem.

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#9
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Re:Samsung Galaxy s24 ultra looses connection to the network
2024-06-20 08:24:50

  @Feealf 

The firmware I got were for BE65, I do not know if it is the same for BE85?

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#11
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Helpful: 3

Views: 6345

Replies: 9

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