Devices can’t connect to deco m4

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Devices can’t connect to deco m4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Devices can’t connect to deco m4
Devices can’t connect to deco m4
2024-05-30 17:32:42

I have 3 deco m4 installed, almost all devices connected properly to the network, but 1 TV and all sonos devices can not connect to it. Any idea why?

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Re:Devices can’t connect to deco m4
2024-05-31 10:48:51

  @LTsi 

Hi, May I know the current firmware version of the Deco M4?

Would there be any error message when the TV and Sonos devices failed to connect to Deco M4?

Here are some suggestions for your reference:

1. Disable  "Beamforimg" under Deco APP>More>Advanced.

2. Please enable an IOT network with 2.4GHz only and a simple password without any special characters.

 

Thank you very much and best regards.

 

 

 

 

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Re:Devices can’t connect to deco m4
2024-05-31 14:03:12

  @David-TP 

firmware: 1.1.2 Build 20231227 Rel. 84005. 
I tried the first suggestion but it didn't work, about the second option: if I only use 2.4 (instead of 2.4&5) wouldn't it slow down all devices connected?  

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