Deco M4 no longer connecting and unable to add to Deco network

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Deco M4 no longer connecting and unable to add to Deco network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 no longer connecting and unable to add to Deco network
Deco M4 no longer connecting and unable to add to Deco network
2024-05-31 06:02:24
Model: Deco M4  
Hardware Version:
Firmware Version: 1.5.4

Hi, I've had three Deco M4's running fine since 2020. Last week one of the M4 units was no longer connecting, the unit is about 50ft away. I moved it closer to the main deco to see if it would connected, powered it on and off and it would not connect at all. Tried connecting it directly in my router with RJ45 cable expecting the BT router port to detect it and identify it's MAC address etc, and nothing was showing up on the router port. Could see the main Deco still connected to the other router port fine. Tried resetting the M4 unit that was not connecting. It now goes flashing blue but the app is not finding it. I'm now coming to the conclusion that the Network interface including the wifi connectivity is faulty on the unit. Has anyone experienced this before, or do you agree that it's faulty? Many Thanks

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Re:Deco M4 no longer connecting and unable to add to Deco network
2024-06-03 07:12:50

  @AB2019 

Hi, welcome to the community.

Are you able to detect the default Wi-Fi network of this Deco M4 when its LED starts flashing blue?

I think you could also try to connect this Deco via RJ45 cable to the main Deco M4 to check whether you could re-add it to the Deco APP.

Wait for your reply and best regards.

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