Deco X20 goes offline

Deco X20 goes offline

Deco X20 goes offline
Deco X20 goes offline
2024-06-04 04:52:04 - last edited 2024-06-13 08:51:59
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.5.3

Hi, 

 

it started a year ago. 
One of my x20 started to go offline. The led blinked really light blue, it seemed that one unit got broken. However after that I unplug it from the wall socket and keep it for a minute it solved the problem for a period of time. 
This happened couple of times, it was annoying but I could live with it. 
This February started to not work properly, a simple restart did not help at all. 
 

That moment I went to the shop where I bought it. There is no official tp link service in our country. 
 

They told me that I need to return all the three units, so I went home, plugged it in and it worked till last week. 
This time the unit goes offline really fast, like in less than an hour and the led is off completely. No light blue, no other color at all. 
 

As per today, the unit is out of warranty. 
 

I would be curious if you experienced something similar, if you know some tips and tricks,or I can consider it as broken. 
 

Thank you!

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#1
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1 Accepted Solution
Re:Deco X20 goes offline -Solution
2024-06-07 15:50:33 - last edited 2024-06-13 08:51:59

Update 

 

I was able to reset. Until know it works fine. I hope if the problem will persist this could be a good workaround. 
 

thank you for the hint 

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#4
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3 Reply
Re:Deco X20 goes offline
2024-06-05 05:49:17

  @kecsetihunor 

Hi, welcome to the community.

Have you tried to hold the bottom reset pinhole for 1s, then add it to the mesh system again on the Deco APP?

It is also suggested to plug the Deco into another power socket.

Thank you very much and best regards.

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#2
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Re:Deco X20 goes offline
2024-06-05 06:10:56

  @David-TP 

 

Thank you for the insight. I tried to restart/reset from the deco app. 
 

For sure I will try to reset it from the button. First I need to find it but this is a great idea. Also I will try the location of it (switch with another deco). 
 

I will keep you posted. 
 

Thank you again!

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#3
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Re:Deco X20 goes offline -Solution
2024-06-07 15:50:33 - last edited 2024-06-13 08:51:59

Update 

 

I was able to reset. Until know it works fine. I hope if the problem will persist this could be a good workaround. 
 

thank you for the hint 

Recommended Solution
  1  
  1  
#4
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