T310 / H100, no history in app
T310 / H100, no history in app
My T310 is connected through a H100. Measures temperature and humidity just fine, but I get no historic data.
At first, I did get a history curve, but after an hour it stopped, however with actual measurements continuing.
I tried to restart the H100 hub, and it reconnects fine, but still with no history or curves.
My H100 is HW version 1.0 and FW 1.5.12.
I checked my TP link router and none of the units are blocked.
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That's unfortunate to hear :( But thank you for the update!
For anyone else coming to this thread, I've managed to get history online after unplugging my Deco X50 for a few minutes. The "Reboot deco" from the Deco app wasn't enough this time.
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Please check if you can ring the H100 hub remotely (e.g. use celluar data) when the sensor data is not visible.
How did you get it fixed? Do you have other Tapo devices? Especially the SubGHz devices (hub-required). Is remote management of other devices normal?
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Next time I'm at the vacation house and the history stops working I'll try to ring it remotely
In this network I don't currently have any other Tapo devices, only two T310 and a H100 which connects with wifi to the Deco X50 5G.
I didn't really "fix it", just unplugged the Deco X50 from the power supply for a few minutes before plugging it back in again. Last time I did this it worked for a few days before it stops reporting history again. I tried to restart the Deco from the app interface, but that didn't work. I've also tried to unplug the H100 for a few minutes, but that didn't work either, so it feels like it's most likely a problem with the Deco X50?
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Possibly. More analysis is needed to locate the cause. You may contact the local support for this case whenever you're available for troubleshooting.
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