Deco X50-5G AX3000 slow internet speed..

Deco X50-5G AX3000 slow internet speed..

Deco X50-5G AX3000 slow internet speed..
Deco X50-5G AX3000 slow internet speed..
2024-07-05 09:48:47
Model: Deco X50-5G  
Hardware Version:
Firmware Version: Lastest update

Hi,

I have deco x50-5g ax3000 through 4g/5g and when I test  internet speed then never goes above 41mbits down 10 up with ext poynting atenn.

 

Without atenn then 20-30mbits 8 up.

 

Then I plug in simcard in my s23 ultra then I get 100mbits (up to 300mbits and 30 up) on same spot wheee atenna is.

 

Is there way to fix this?

  0      
  0      
#1
Options
10 Reply
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 01:38:59

  @RoyalKin 

Hi, welcome to the community.

Did you run the speedtest when the device is connnected to the Deco X50-5G via Ethernet cable or 5GHz Wi-Fi?

Have you tried to enable the hotspot on the S23 ultra and test how much speed of the mobile hotspot?

 

It is also suggested to check the Cell ID on the S23 ultra when its speed is nearly 300m/s, then later we could try to manually input the similar Cell ID on the Deco X50-5G,

such as the Cell Lock feature mentioned here:

Thank you very much and best regards.

 

  0  
  0  
#2
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 06:57:40

  @David-TP 

Yes I have run speed test on both test on s23 ultra and deco x50-5g ax3000.

 

I have test sll bands and nofing improvement...

 

How to fix this issue.. and I can deco x50-5g ax3000 is only using one band and multi bands.

 

Router say on 5g good signal with 4.

  0  
  0  
#3
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 07:20:18

  @RoyalKin 

Hi, May I know who is your SIM carrier?

Later I'd like to forward your case to the senior engineer for further assistance by email.

Could you please reply my email with the following details?

android-lte

Thank you very much and best regards.

 

  0  
  0  
#4
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 07:29:19 - last edited 2024-07-09 07:31:50

  @David-TP 

Tele2 mobilt-bredband obegränsad.

Poynting Omnidirectional 5G LTE 2x2 MIMO 3 dBi i use 

 

 

  0  
  0  
#5
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 10:12:01

  @RoyalKin 

Hi, Did you receive my email? and how about some screenshots of the "Internet" page of Deco X50-5G on the Deco APP?

Best regards.

  0  
  0  
#6
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-09 10:20:07

  @David-TP 

Once i'm home i will reply with screenshot 

  1  
  1  
#7
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-11 16:44:45

  @David-TP 

Hi, I took deco x50-5g ax3000 outside and got 300mbits down and 25 up... so router is not the problem.

 

The cable to antenn is 5m+2

  0  
  0  
#8
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-11 17:25:48

  @RoyalKin

https://www.speedtest.net/my-result/a/10234083552

This was inside my house and I  got same speed inside as outside, this is without poynting...

 

It seems tp link deco x50-5g ax3000 works as it should... 

  1  
  1  
#9
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-12 07:25:36

  @RoyalKin 

Thank you for the update - that's great news!

It seems like the Deco X50-5G is now selecting the optimal 5G bands and delivering fantastic speeds.

Please monitor the network performance for some time and feel free to share any further improvements here.

 

Thanks again and wish you a nice weekend in advance.

 

 

 

  0  
  0  
#10
Options
Re:Deco X50-5G AX3000 slow internet speed..
2024-07-12 07:36:02

  @David-TP 

But why I get same speed inside as outside without poynting antenn? 

  0  
  0  
#11
Options