Deco X50-5G AX3000 slow internet speed..
Hi,
I have deco x50-5g ax3000 through 4g/5g and when I test internet speed then never goes above 41mbits down 10 up with ext poynting atenn.
Without atenn then 20-30mbits 8 up.
Then I plug in simcard in my s23 ultra then I get 100mbits (up to 300mbits and 30 up) on same spot wheee atenna is.
Is there way to fix this?
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Hi, welcome to the community.
Did you run the speedtest when the device is connnected to the Deco X50-5G via Ethernet cable or 5GHz Wi-Fi?
Have you tried to enable the hotspot on the S23 ultra and test how much speed of the mobile hotspot?
It is also suggested to check the Cell ID on the S23 ultra when its speed is nearly 300m/s, then later we could try to manually input the similar Cell ID on the Deco X50-5G,
such as the Cell Lock feature mentioned here:
Thank you very much and best regards.
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Yes I have run speed test on both test on s23 ultra and deco x50-5g ax3000.
I have test sll bands and nofing improvement...
How to fix this issue.. and I can deco x50-5g ax3000 is only using one band and multi bands.
Router say on 5g good signal with 4.
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Hi, May I know who is your SIM carrier?
Later I'd like to forward your case to the senior engineer for further assistance by email.
Could you please reply my email with the following details?
- A picture of the Internet page on the Deco APP like the picture posted above.
- The model number(or a product link) of your external 5G antennas.
- the 5G Service Cell info on the S23 ultra, such as:How to find the Cell frequency on my Samsung phone
Thank you very much and best regards.
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Hi, Did you receive my email? and how about some screenshots of the "Internet" page of Deco X50-5G on the Deco APP?
Best regards.
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Once i'm home i will reply with screenshot
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Hi, I took deco x50-5g ax3000 outside and got 300mbits down and 25 up... so router is not the problem.
The cable to antenn is 5m+2
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https://www.speedtest.net/my-result/a/10234083552
This was inside my house and I got same speed inside as outside, this is without poynting...
It seems tp link deco x50-5g ax3000 works as it should...
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Thank you for the update - that's great news!
It seems like the Deco X50-5G is now selecting the optimal 5G bands and delivering fantastic speeds.
Please monitor the network performance for some time and feel free to share any further improvements here.
Thanks again and wish you a nice weekend in advance.
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But why I get same speed inside as outside without poynting antenn?
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