TP-Link Archer AX58 drops internet connection every 8 to 10 hours.LED goes red and then off
Hi
I have a similar problem to this thread on my Archer AX58 :
TP-Link Archer AX55 drops internet connection every 8 to 10 hours. All lights stay ON green.
https://community.tp-link.com/us/home/forum/topic/610734?sortDir=ASC
The only exception is that the LED showing connection to my DSL modem goes red and then off.
i.e. every 8-10hours the AX58 router drops the connection to my DSL modem.
I have even swapped out the DSL modem and no change.
The only workaround I have is to power-off / -on the AX58 router. I cannot see anything in the logs as these seem to get lost at power-off.
Please can you help out as my internet connection is essential as I work from home.
Thanks!
Andrew
Ok the static IP address did not work - - previously I had it set to dynamic and the problem still occured - in fact I realised later it was still "DHCP Static" - this time the connection was broken after 10hrs and 40mins after the last reboot.
On the AX58 I have dynamic IP. I just set the DNS IP 8.8.8.8 and 1.1.1.1 instead of picking up from ISP. Not sure how this will help.
When the Zyxel-AX58 connection is down I cannot login to AX58 from any of my LAN - the GUI shows but no password field and it says "operation failed". I have tried this at multiple occasions. I have never had another router between the Zyxel and my LAN - I added the AX58 as an extra layer of security AND to establish an easymesh Wifi network - previously the powerline and switch were attached directly to the Zyxel.
Here is a simple view of my network - as you can see apart from the Zyxel modem all products from TPLink:
So do you want me to try to put the TL-SG105 between the Zyxel and AX58?
Which "internet data" do you want precisely from the Zyxel?
So you're confirming that the AX58 is getting a WAN IP address from the Zyxel modem but not using a static IP address, right?
Yes. From what I can see via udhcp which I have enabled on the AX58.
Can you please confirm again what is the LED status on the AX58 when the connection is down and you're no longer able to login to the web interface page of the AX58?
Here is the LED status when the problem has happened:
If possible, could you please try to disconnect the powerline devices and the SG105 switch from the network, and connect your phone or computer directly to the AX58, then check if you can get a stable connection and login to its web management page anytime?
As the problem had happened I disconnected everything else and connected via direct wire LAN connection but I still got the same "Operation Failed" when accessing the tplink web GUI - and I get the same reaction if I access tplinkwifi.net or 192.168.0.1 - i.e. the web page is shown but there is no prompt for my password so I cannot login:
I just noticed your point:
If possible, please check if the internet will be stable if you connect a switch between the A1 Telekom modem and the AX58. That is, A1 Telekom modem --- Switch --- AX58.
I have just swapped things around and have now placed the TL-SG105 between the ZYXEL LAN and AX58 WAN connections and I will see if this is a more stable connection.
