Existing L2TP VPN soft-failing within minutes after upgrading to an X55

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Existing L2TP VPN soft-failing within minutes after upgrading to an X55

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Existing L2TP VPN soft-failing within minutes after upgrading to an X55
Existing L2TP VPN soft-failing within minutes after upgrading to an X55
2024-07-23 18:57:02
Tags: #VPN
Model: Deco X55  
Hardware Version:
Firmware Version: 1.2.0 Build 20231229 Rel 43148

I just recently upgraded to a X55 from a much older router, and I began having issues anytime I connect to work via VPN, I am using the same PPPoE internet connection, and  have no modem (my internet is currently via a fixed wireless antenna, and only uses a POE injector and whatever hardware is built in the antenna).

 

I'm using an L2TP VPN over a wired connection to the main deco. I have my deco configure with 8.8.8.8 & 8.8.4.4 DNS, and two secondary Deco's, and the Deco does not host or use VPN features, it is just a pass-through.

 

After connecting to any VPN, I begin experiencing a myriad of non-specific failures within a few minutes. Skype text messages won't send, but voice connections work just fine; I can connect to resources on the network I am VPN'd into, but other resources fail such as connecting to web servers on the VPN-network via ip:port like http://192.168.111.17:15987.

 

None of these issue were present on my previous router and nothing else has really changed. I'm weighing a return to amazon within my return window but would prefer to fix the issue.

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#1
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Re:Existing L2TP VPN soft-failing within minutes after upgrading to an X55
2024-07-24 02:05:08

  @Scribbles321 

Hi, welcome to the community.

May I know your internet service provider?

If you still keep the old router, it is suggested to refer to this link to clone the MAC address of the old router to Deco:

How to Configure MAC Clone on Deco

 

By the way, if the PC is only connected to Deco without any VPN connection enabled, can you use Skype properly?

Wait for your reply and best regards.

 

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Re:Existing L2TP VPN soft-failing within minutes after upgrading to an X55
2024-07-26 02:48:57

  @David-TP I can DM you me ISP as it's gives away my location, there is a chance that my ISP is involved as they are actively connecting fiber in our county, but the timing for when issues started was the first work-day after I insalled the X55 routers and the fiber work has been ongoing for months. Also I'm a total amatuer with wireshark but I can collect some logs from that if it would be helpful in identifying root cause.

 

All of my skype issues do indeed disappear when I log off from my VPN. Unfortunately skype is only a mild annoyance, the inability to access internal web services was fairly debilitating, but I've also found I have issues performing SVN commits (software which is writing, probably via TCP or HTTP, but I'm not positive, to a database on a mapped network drive that requires my VPN to be enabled) which are frequently failing after a few minutes in a several minurte long process, and Windows file transfers seem to always fail at the discovery/init phase of the transfer.

 

Disconnecting and reconnecting my VPN connection seems to resolve some of the time-related issues, but I had to do an endrun around the VPN to access to copy a large-ish (70MB) file to the network. It's worth noting that my current internet connection is abysmally slow, clocking in at around 12mbit down and 756kbit up, it's never caused issues like this and I've been using it with the VPN for years.

 

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Re:Existing L2TP VPN soft-failing within minutes after upgrading to an X55
2024-07-26 02:52:35

 I should add that I did enable MAC cloning, and ensured it's the actual MAC used on my old router, my ISP has stated that it doesn't track mac's and that MAC cloning isn't necessary, but I followed through. I have also tried a few reboots of the routers, I can't say for sure if those helped for a while or just made me feel like I was doing something useful.

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