Solution Doorbell Video Call Options For iOS Devices
This Article Applies To
Users of the Tapo iOS App with Tapo Doorbell
Background
In the recent update, the doorbell video call feature of the doorbell device has been further optimized and enhanced. Unlike the previous push notification format, with this feature enabled, you will now receive a doorbell video call on your phone similar to an incoming phone call. This ensures you won't miss any doorbell rings due to not noticing a push notification.
We also understand that some users prefer the push notification format. Don't worry, you can freely choose whether to enable the doorbell video call feature.
- Android users can adjust the settings via this path: Tapo App -> Doorbell Device Settings page -> Doorbell -> Doorbell Video Call.
On the iOS system, the doorbell video call feature utilizes the iOS CallKit system, the feature on&off control is not allowed on the App level. Therefore, the current form of the doorbell video call feature cannot be disabled. [Workaround available]
Solution
09/18/2024 Update
In the latest iOS App version 3.7.103, doorbell video supports selecting notification type: Ring Call or Push Notification.
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Agree with this issue.
The update only partially solves the problems caused by the original change.
How can we turn off this nonsense for shared users?
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Hello everyone, in the latest iOS App version 3.7.103, doorbell video supports selecting notification type: Ring Call or Push Notification.
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Only works for Primary users.
My wife is a shared user and when she goes into the doorbell setting to turn off the Ringing it givers her a No Permissions dialogue so she cannot turn it off on her phone.
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A shared device has limited functional permissions, and only the owner account can fully manage the device.
More information about device's sharing feature: How to share my Tapo Smart Devices with family
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I have a Tapo D210 and iOS app version 3.7.108. I am unable to find the feature to change the notification type from a "Ring Call" to a "Push Notification". Is this feature not available for the D210?
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For the D230 you go into the doorbell settings, then towards the top you'll see "Doorbell" (which should usually say ON). Press this and it takes me to "Doorbell Video Call" which is the setting (it's the option near the middle).
Hopefully it's on the D210.
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