Subscription is active but cloud video recording is not working as I changed my phone

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Subscription is active but cloud video recording is not working as I changed my phone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Subscription is active but cloud video recording is not working as I changed my phone
Subscription is active but cloud video recording is not working as I changed my phone
2024-08-08 05:36:43 - last edited 2024-08-22 09:34:57
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.14

I have been using tapo cloud subscription for about 8 months or so. I have changed my phone recently and added tapo care and connected my camera using my Google account that has subscription. But It seems my subscription is not working and cloud video is not recording. I can only see live video. Need urgent support on this please.

 

Ashikur 

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Re:Subscription is active but cloud video recording is not working as I changed my phone -Solution
2024-08-13 02:15:15 - last edited 2024-08-22 09:34:57

  @Ashiz 

 

Check this article for troubleshooting suggestions. Troubleshooting for cloud video recordings of Tapo Camera

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:Subscription is active but cloud video recording is not working as I changed my phone -Solution
2024-08-13 02:15:15 - last edited 2024-08-22 09:34:57

  @Ashiz 

 

Check this article for troubleshooting suggestions. Troubleshooting for cloud video recordings of Tapo Camera

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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