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Doorbell wont send notification to phone

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Doorbell wont send notification to phone

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Doorbell wont send notification to phone
Doorbell wont send notification to phone
2024-08-16 16:50:37 - last edited 2024-08-22 10:00:18
Tags: #Doorbell
Model: Tapo D230S1  
Hardware Version: V12
Firmware Version: 1.1.16

Today I installed my new TP D230S1 doorbell. Everything works fine on my phone. But when I set it up on my girlfriend phone, she won't get any notifications when the doorbell is pressed. 

 

I logged her out her account and logged in on my account with her phone (so now we have two Android phones, both logged in on my account) and nothing changes. 

 

As far as i can see the only difference in settings is that under App Info > Manage Notifications > Catogories; I have 3 catogories (Verification, Doorbell and Miscellaneous) and she only has two (Verificarion and Doorbell). 

 

Could this cause the issue? And if so, any ideas on how to get the Miscellaneous catogory on her phone? I've tried reinstalling the app but that did nothing.

 

Any suggestions would be great!

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#1
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1 Accepted Solution
Re:Doorbell wont send notification to phone-Solution
2024-08-20 03:17:29 - last edited 2024-08-22 10:00:18

  @LeoGWoody 

 

Refer to the instructions in this article to check if any App permissions or device notification permissions (within the Tapo App) are not enabled.

What can I do if I cannot receive my doorbell ringcall notifications?

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Re:Doorbell wont send notification to phone-Solution
2024-08-20 03:17:29 - last edited 2024-08-22 10:00:18

  @LeoGWoody 

 

Refer to the instructions in this article to check if any App permissions or device notification permissions (within the Tapo App) are not enabled.

What can I do if I cannot receive my doorbell ringcall notifications?

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Re:Doorbell wont send notification to phone
2024-08-29 08:09:37
Thanks for the reply. I did check this already, and all permissions are as they should be. If I compare the settings of her phone to mine (I do receive notifications), the only thing different is the missing category. Any ideas?
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Re:Doorbell wont send notification to phone
2024-08-30 07:32:56

  @LeoGWoody 

 

Is the other phone not receiving any notifications at all? Not even when the app is open, such as ring notifications or detection notifications?

 

Is the account currently logged in an owner account? Check whether the device's notification is enabled under Tapo App -> Me -> Notifications -> Device Notifications - Management.

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Re:Doorbell wont send notification to phone
2024-09-02 20:06:06

  @Wayne-TP 

 

Thanks for the reply. I checked, and all device notification is enabled in the app too. Also, her phone is currently logged in on my account (both our phones are logged in on my account). 

 

She is not receiving any notifications whether the app is opened or not. No bell alerts, no detection notification, nothing. 

 

I am running the app on my OnePlus 8T with Android 14, she is running the app on her Oneplus 11 with Android 14. I've tried reinstalling the app, but no dice. Again, the only difference i can spot between our phones in regards to the Tapo app is the fact that she only has two categories in Android notification settings menu for the app, and I somehow have three (the Miscellaneous categorie is not present on her phone, it is on mine)

 

Any ideas would be much appreciated!

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Re:Doorbell wont send notification to phone
2024-09-03 03:37:01

  @LeoGWoody 

 

How about the in-app notification? (App homepage -> Upper right corner -> Message.) Try to delete and reinstall the App. 

 

Typically, as long as the app's notification permissions are enabled, you should receive push notifications. There is no strict correlation with miscellaneous notifications; the presence of this option depends on the phone manufacturer, meaning that some models may have it while others may not. For more specific information, you can reach out to your phone's support team.

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