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Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

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Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

126 Reply
Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-18 09:16:07

  @Nytram 

Hi, Have you changed the password of the TP-Link email before?

If you did, I think the satellite P9 was unable to sync the new password from the cloud and still saved the old password. It is very likely the password was changed when satellite P9 units were offline.

 

After resetting one of the satellite P9s once and re-adding it to the Deco, can you access the web UI of this P9?

I checked the 4 Deco P9 units under your ID, 2 of them are on 1.2.1 Build 20240925 Rel. 74665, and the rest two units are on 1.2.1 Build 20240904 Rel. 34385.

Would you mind also resetting the 2 units with 1.2.1 Build 20240904 Rel. 34385 and re-added to the Deco APP, then test again whether the web UI of the individual units could be accessed?

 

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#68
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-15 18:25:08 - last edited 2024-11-15 19:17:24

David-TP wrote

  @agilis 

Hi, Thank you very much for the feedback.

I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?

Wait for your reply and best regards.

  @David-TP Hi David, thank you so much for uploading the firmware for the Deco-X50-PoE v1.6 devices. I will test and monitor to see if the issue is resolved or if it persists the best I can. All the best as well.

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#67
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-15 13:16:55

  @David-TP 

 

Hi

 

I've managed to update my main p9 V2 deco but can't update my 2 of my 3 offline ones.

 

I have the IP addresses and managed to log on to 1 with the password and update but now can't access it as saying password is wrong.

 

The 2 others, I can enter the password but again says the password is wrong.

 

The password is not wrong as I can access the main p9 decos.

 

I then reset 1 of the decos that could not log in and readded to the deco network and all looked good for less than 5 minutes. It connected and could see it in the app but then went offline in the app.

 

I still can't access webpage as password is wrong.

 

Will this ever get fixed and if so, how do I do this now ?

 

Thanks

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#66
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-15 10:26:45

  @agilis 

Hi, Thank you very much for the feedback.

I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#65
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-14 17:51:01 - last edited 2024-11-15 04:32:30

  @David-TP Hello, I have 4 Deco X50-POE(1.0) on my network. I have the same issue as others where other than the main Deco unit, the others show offline.

 

My network's operation mode is set to Access Point

 

Phone Type: iPhone 16 Pro Max

Operating System: iOS 18.1

Hardware Version of X50-PoE: US/1.6

 

Observation:

 

1. Tapping on Main Network which leads to Network map and Status, all Deco X50s are offline except Main.

2. Dragging the middle of the screen downwards causes the status to refresh.

3. Decos continue to appear offline despite the status LED on the X50's being Green.

4. At some random point or event, the Decos will report in the app as being online.

5. At some random point or event, the Decos will report in the app as being offline.

 

I do not see the firmware for my specific version of the X50-POE. Can you please guide me to which beta firmware I should install?

 

Thanks!!

 

 

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#64
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-07 11:47:58

  @David-TP hi! I have no problems whatsoever with the X55s, only with the X50.

 

Is there any other way to solve it?

 

It is actually the one with more Tapo deviced connected (only 5!). And btw, Tapo is a TP Link brand, we shouldn't have these troubles.

Deco X55 (3x) + Deco x50 (1x)
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#63
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-07 07:46:33

  @CAM1980 

Hi, Thanks for the feedback.

There hasn't been a beta firmware for Deco X50_V1.3 yet.

If you install the beta firmware for Deco X55_V1_1.5.5 first, would the current issue be partially fixed- two other satellites Deco X55_V1, except for Deco X50_V1.3 showed up online through the Deco APP?

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#62
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-11-07 02:34:24

  @David-TP hi! Is there a beta firmware upgrade for X55 v1.3 to solve the offline problem but still green light?

Deco X55 (3x) + Deco x50 (1x)
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#61
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-29 11:57:56

  @David-TP 

Hello sir, I want to let you know that I did some tests, and with the Deco BETA app (3.8.112 1062) and the BETA firmware 1.3.0 for my Deco x60 V3.20 system, everything is good now—smooth and flawless. So now, I just have to wait for the final versions 🤞🏻. Just so you know, the issue has been resolved on this system 🔥.

By the way, I’m also attaching a WiFi speed test on the new system. 🔥

-Do the best you can until you know better. Then when you know better, do better.” -Maya Angelou- -Juice from: Deco X60 AX5400 V3.20 EU
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#60
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-10-29 11:17:18

  @Etnomleb 

Hi, Thanks for the update.

I'd like to follow up on your case via email and ask the senior engineer for further assistance.

Please check whether you have received my email.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#59
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