Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
-
The official firmware will be released later to optimize this issue.
-
Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | Mail to support to get the relevant firmware |
| Deco S4_V2 | |
| Deco M4_V2 | |
| Deco M4_V3 | |
| Deco S4/M4_V4 | |
| Deco M5_V1/V2/V3 | |
| Deco M9 Plus V1 | |
| Deco M9 Plus V2 | |
| Deco PX50(US)_V1 | |
| Deco PX50(EU)_V1 | |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | Mail to support to get the relevant firmware |
| Deco X20_V3 | 1.2.4 Build 20241227_Official |
| Deco X20_V4 | Mail to support to get the relevant firmware |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.6 Build 20250211_Official |
| Deco X50/Deco X55_V1.3 | 1.2.10 Build 20241105_Official |
| Deco X60_V2 | Mail to support to get the relevant firmware |
| Deco X60_V3 |
Mail to support to get the relevant firmware |
| Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
| Deco X50-POE_V1 | Mail to support to get the relevant firmware |
| Deco X50-POE_V2 | 1.4.4 Build 20240821_Official |
| Deco XE75/XE5300_V1 | 1.4.5 Build 20241129_Official |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.14 Build 20241223_Official |
| Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank you very much for the information. For now, I’ll stick with the BETA app installed on iOS and wait for the stable and official firmware to be released for the Deco X60 system.
- Copy Link
- Report Inappropriate Content
Hello David! I’m not sure if it is experiencing the issue or not. At home, I have two XE75 Pro v1 and three X60s.
Despite the latest firmware update, all the X60s started disconnecting today, leaving only the two XE75 Pro online.
After the latest firmware update, they worked well for a week or two, but now the X60s have disconnected again, and some of my IoT devices are reconnecting to the main network, ignoring their network.
What should I do?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hello, for TP-LINK Deco X60 AX5400 v3.20 EU ???
- Copy Link
- Report Inappropriate Content
@David-TP is there a version for XE75 Pro V1 EU?
- Copy Link
- Report Inappropriate Content
I've upgraded my Deco P9 fleet to the provided firmware p9-SP1-up-ver1-2-1-P1[20240925-rel74665]_2024-09-26_09.21.29
I've manually loaded firmware to each of Deco P9 using web browser.
Unfortunately results are almost the same. All of the slave P9 devices are offline.
The only significant change is that now I can see wifi clients on the main deco in the app.
@David-TP Can I also kindly ask you to provide my feedback from the following topic ?
More than six Deco P9 devices in one mesh network
https://community.tp-link.com/en/home/forum/topic/708018
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, I haven't received similar feedback on the Deco XE75 Pro yet.
Did you experience the current issue on your Deco XE75 Pro?
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
What about XE75 Pro v1? Does it have the same problem? I just see the firmware update for v2 and v3.
- Copy Link
- Report Inappropriate Content
Nytram wrote
I'm 100% sure my actual network is suffering. I took one P9 off to try and reconnect but that won't even join again now.
I've managed to reconnect P9 slave device to the network with beta firmware installed using the following procedure:
1. Reset slave device.
2. Create new network in Deco app using this slave device as master.
3. Login in to the master device of the newly created network using browser and its IP address.
4. Downgrade the master device to the latest non beta firmware through the browser.
5. Reset it.
6. Now you can add the device to the network with master on beta firmware. Newly added device will be even shown online in the App.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 23536
Replies: 126
Voters 2
