Deco M4r - No internet

Deco M4r - No internet

Deco M4r - No internet
Deco M4r - No internet
2024-09-13 13:06:19
Model: Deco M4  
Hardware Version:
Firmware Version: 1.1.9

Hi, I'm not sure if this problem is already fixed with other threads but I can't find it here so I;m making a new one.

I'm having no internet issues with my Deco m4 wifi mesh, it's connection will go on and off sometimes even restarting it won't fix the problem.

I tried switching to access point mode but it's still the same. the deco is connected through ethernet cable from my modem

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#1
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2 Reply
Re:Deco M4r - No internet
2024-09-14 07:12:59

  @mclovin_ 

Hi, welcome to the community.

Is your Deco provided by the internet service provider since the 1.1.9 Build 20200119 Rel. 75362 is a customized firmware version for the local ISP-PLDT?

 

It is suggested to contact the ISP to check whether there is a new firmware available.

Please also refer to Fix unstable connection when connected to the Deco network for more troubleshooting suggestions

Thank you very much and best regards.

 

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#2
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Re:Deco M4r - No internet
2024-09-14 11:26:26

  @David-TP Thank you for your response, yes it is provided by PLDT, I will try to contact them about this matter

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