Tapo C720 and Tapo D230 go offline when away from home

Tapo C720 and Tapo D230 go offline when away from home

Tapo C720 and Tapo D230 go offline when away from home
Tapo C720 and Tapo D230 go offline when away from home
Friday - last edited Saturday
Model: Tapo C720   Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.2.2

Both the C720 Floodlight Camera and the D230 Doorbell Camera work fine from my home, and I can access and operate them with no problems with the Tapo App on my mobile phone.  They are all connect via Wi-Fi and the signal is strong.

 

However, when I travel to another person's home, a club or airport and connect my phone to their Wi-Fi to view camera footage at my home, it does not work and the cameras will go offline.  Connecting through Mobile Data away from home does the same thing: the Tapo devices go offline.  When I arrive back at my house, the C720 is showing an amber LED.  I have to reboot the cameras to get them to work again.

 

Why are these cameras going offline when away from my home?

 

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Re:Tapo C720 and Tapo D230 go offline when away from home
Saturday
Hello, Any update to this please? I will be travelling away from my home tomorrow to a another town quite some distance away and will be there all day. While there, I will connect to a friend's Wi-Fi network and also try Mobile Data to monitor the cameras at my home.
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Re:Tapo C720 and Tapo D230 go offline when away from home
31 minutes ago

  @WSC4 

 

Refer to the suggestions in Case 2 Cannot view the camera remotelyWhat should I do if I can't view the Tapo&Kasa camera?

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