XE75 PRO and PLEX on a QNAP TS-451 Remote Access Help Needed
I previously had this working, but ever since I upgraded my home wifi to the XE75 PRO Mesh Network I am unable to access any of the content on my PLEX Media Server from outside my home network. I'm running my PLEX on a QNAP TS-451, however previously I was able to make this work when I was on my old netgear mesh network. Any help would be greatly appreciated. Thank you in advance!
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Hi, Thank you very much for the feedback.
Here are some suggestions for your reference:
1. please check whether the IPV4 address on the Deco XE75 Pro is the same as the IP address listed here-https://whatismyipaddress.com/.
2. please confirm the Plex media server is still accessible within the local network.
By the way, is the QANP connected to Deco via an Ethernet cable or by Wi-Fi?
-If it is via an Ethernet cable, is it from the main Deco?
Wait for your reply and best regards.
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@David-TP thank you for responding! How do I check my IPV4 address on the Deco XE75 Pro? Currently my Plex works over my home network and the only issue I'm having now is reaching it from outside my home network.
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Hi, you can find the current IPV4 address under Deco APP>More> Internet Connection>IPV4.
- If it is a private IP address or not the same as what is displayed on https://whatismyipaddress.com/, it is very likely you are having a Double NAT issue and there is one more firewall out of Deco XE75 Pro.
Thank you very much and best regards.
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@David-TP yeah it looks like I have a double NAT issue as they don't match. I tried that link for the double NAT, but not sure there is anything there to help me fix that. Is there any advice on how to fix this?
Thanks,
Chad
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@LukeBrowalker I have a Calix Gigapoint GP1101X optical network terminal for my broadband modem connected to my XE75PRO. Any ideas on what I can do with this setup to handle the double NAT issue?
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@David-TP I am having the exact same issue as @LukeBrowalker and I also have a Calix modem. Any advice? I have a Calix modem -> Deco XE75 Pro router.
As for the page you linked:
-I cannot remove the ISP router because it is technically the modem (It's one unit). They will not turn it on to bridge mode.
-Deco is my main router and I do not want to just use it as an access point.
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Hi, Does the ISP modem router support IP passthrough or DMZ?
Maybe you could enable IP passthrough or DMZ for Deco on the ISP router, then open ports for PLEX on a QNAP TS-451 on the Deco.
Thank you very much and best regards.
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