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XE75 Client list empty

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XE75 Client list empty

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
XE75 Client list empty
XE75 Client list empty
2024-10-12 15:51:48
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.9

Since the last update to 1.2.9 client list shows empty after a few days.

The clients are still connected and have Internet access. In the app the clients list shows the status (connected clients) from the last working status. So when a new Client connect, i don't see this in the app and i cannot manage the clients.

I have to reboot all decos. 

 

 

Is there any Beta or fixed firmware to download? At the moment Deco is unuseable once again. 

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#1
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6 Reply
Re:XE75 Client list empty
2024-10-13 08:15:24

  @Chris78 I have exactly the same issue after firmware update. Did you get any response from tplink with a solution ?

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#2
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Re:XE75 Client list empty
2024-10-13 08:20:38

  @PaulHo 

 

Support can't help me. They have no idea.

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#3
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Re:XE75 Client list empty
2024-10-14 02:56:11

  @Chris78 

Hi, How about the "Online Clients" on the Deco APP? Is it also blank?

Could you please install the beta firmware here to see whether it helped or not:

https://community.tp-link.com/en/home/forum/topic/697580- 1.2.8_build20240730

Wait for your reply and best regards.

 

 

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#4
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Re:XE75 Client list empty
2024-10-14 02:59:32

  @PaulHo 

Hi, Is the "Online Clients" blank on the Deco APP as well?

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#5
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Re:XE75 Client list empty
2024-10-15 17:44:04

  @David-TP 

 

Beta Firmware doesn't work. Same issue as before. Client list is empty. 

Can you send me the new firmware so i can test. 

V1 getting updates and V2?

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#6
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Re:XE75 Client list empty
2024-10-15 19:13:39

  @Chris78

The only thing I found that works (but only for a couple of days) is to reboot the system and then after half an hour or so the clients show up on the list.

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#7
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Helpful: 2

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Replies: 6

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