Parental control

Parental control

Parental control
Parental control
3 weeks ago
Model: Deco X10  
Hardware Version:
Firmware Version: 1.1.6

After firmware upgrade to 1.1.6 Deco X10 , parent control is now monetized and all the profile were deleted 

after paying the subscription, I setup again the profiles

and configured Bedtime for a certain profile during weekdays, no bedtime during weekends, internet allowed . I also checked that weekdays are set as Monday to Friday and weekends are Sat and Sun.

 

What happened is that during weekend the internet was blocked for this profile. Only when i totally remove the bedtime setting from that profile the internet works 

 

anyone have similar issue ? 

 

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#1
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3 Reply
Re:Parental control
3 weeks ago

  @Pascal74 

Hi, Thank you very much for your feedback.

Can I have a screenshot of your current Bed Time Configuration, such as:

Please also refer to this link to help me submit the Deco APP log:How to submit Deco APP log

 

Wait for your reply and best regards.

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#2
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Re:Parental control
3 weeks ago

  @David-TP 

thanks for you reply. Attached schedule screen shot . 
weekends bedtime is off , weekdays internet usage is only during night time .

i did some troubleshooting, the schedule works when I use my iPhone , however it doesn't work using "realme" phone .
this is inconclusive as I still not sure how can the device can be the culprit 

 

thanks

Pascal 

File:
IMG_8341.jpegDownload
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#3
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Re:Parental control
3 weeks ago

  @Pascal74 

Thank you very much for the update.

Are you able to constantly reproduce this issue on the  "realme" phone?

Did you submit the Deco APP log?

I will check with the engineer later to see whether he had any other suggestions.

Wait for your reply and best regards.

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#4
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