VPN client stuck on connecting IPVanish
I have an IPVanish account that works flawlessly however when I attempt to add a device through VPN client list it stays on connecting. I have an XE75 system used as the router. I've tried the TCP and the UDP option, both just say connecting. I've used multiple config files with different locations, same result. Updated the firmware, same result. This has to be an issue on Deco's end. Help please
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Hi, Thanks for the feedback.
Under the current VPN Client page, is there an assigned "Server IP" but the "Server DNS" is blank?
Could you please send an email to support.forum@tp-link.com(please add the forum ID#710124) with the following details:
- A copy of the OpenVPN config file
- The system log from the web UI-Deco web interface login
Wait for your reply and best regards.
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@David-TP yes that's correct, the DNS is blank. I emailed you the details. Thank you
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Hi, Thank you very much for the update.
The email has been received and it has been escalated to senior engineers. Please check the email later for more suggestions.
Best regards.
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I just bough a XE75 and have the exact same issue with Cyberghost VPN. Is there any solution yet? Do we need to modify the .ovpn file manually?
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No solution as yet but I'm in the process of trying to figure it out, waiting on a third reply from Deco. I've sent them the Config file which they said was fine and now I'm waiting on the next step.
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I have the same problem says connecting gives a server IP adress No Server DNS and all devices i can check the ip adress on are still displaying the current IP adress. How can this be resolved. It is obviusly a Deco issue.
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I was in contact with a person from Deco, sent them a log they requested but havent received a reply in over a week. Will keep you posted
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Nearly 2 months on and no response from Deco
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